Camanchaca Innovates Employee Experience with Real-Time Generative Agents
Customer Company Size
Large Corporate
Region
- America
Country
- Chile
Product
- Google Cloud
- BigQuery
- Looker
- Cortex Framework
- Vertex AI
Tech Stack
- Generative AI
- PaLM 2 for Text
- Large Language Models
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
- Innovation Output
Technology Category
- Analytics & Modeling - Generative AI
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Food & Beverage
- Marine & Shipping
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- Software Design & Engineering Services
About The Customer
Camanchaca is a renowned Chilean seafood exporter with a rich history spanning 58 years. The company is committed to sustainable sourcing and exporting of seafood products such as salmon, jack mackerel, and shellfish. With a workforce of 3,800 employees, Camanchaca is dedicated to fostering a culture of innovation that permeates every aspect of its business operations. The company has a forward-thinking philosophy and is recognized for its transformative approach to leveraging new technologies. Camanchaca's strategic decision to migrate enterprise workloads to Google Cloud and integrate its SAP data in BigQuery has laid the foundation for its digital transformation journey. The company is now focused on harnessing the power of generative AI technologies to revolutionize the way its employees interact with core enterprise data, thereby enhancing decision-making capabilities and operational efficiency.
The Challenge
Camanchaca, a leading Chilean seafood exporter, recognized the transformative potential of generative AI technologies for its operations. The company faced the challenge of democratizing data access across its workforce of 3,800 employees, enabling them to make informed decisions without the need for technical expertise. The traditional methods of data interaction were time-consuming, requiring employees to manually sift through and assemble data from various sources. This was particularly challenging for roles such as the Financial Controller, who needed to gather purchase order and procurement information from multiple dashboards and application screens. Camanchaca aimed to enhance decision-making abilities by providing accurate and contextual insights in a natural-language format, thereby simplifying the data interaction process for its employees.
The Solution
Camanchaca developed a groundbreaking generative AI agent named Elon, designed to revolutionize the way employees interact with core enterprise data. By leveraging Google Cloud’s PaLM 2 for Text model, Camanchaca extracted information from text files containing production data. A web-based user interface was developed to connect the Vertex AI API to the text files and training models, resulting in a user-friendly interface for employees accessing Elon on the go. This interface connects enterprise data from BigQuery to the large language model, enabling natural language responses following automatic response patterns. Camanchaca's corporate devices bring Elon to life with voice-enabled commands, replacing the manual data search process with hands-free voice prompts. This innovative approach democratizes data access, making it available to every employee, regardless of technical expertise. Employees can now make informed decisions by simply asking a question, and Elon delivers personalized, meaningful, and concise answers. This paradigm shift enhances decision-making abilities without the time-consuming task of manually sifting through and assembling data, thereby transforming the employee experience at Camanchaca.
Operational Impact
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