Hydro Ottawa lights up the future of work with Gemini for Google Workspace
Customer Company Size
Large Corporate
Region
- America
Country
- Canada
Product
- Google Workspace
- Gemini for Google Workspace
- Google Meet
Tech Stack
- Generative AI
- Cloud Collaboration Tools
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Analytics & Modeling - Generative AI
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Utilities
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Remote Collaboration
- Predictive Maintenance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Hydro Ottawa is a key player in managing the critical infrastructure of Canada's capital city, providing electricity to 364,000 homes and businesses. Established in 1916, the company has a long-standing commitment to delivering safe and reliable power. As a large corporate entity, Hydro Ottawa prioritizes security and innovation in its operations. The company is known for its zero-risk approach to adopting new technologies, ensuring that any integration aligns with their core mission of providing dependable services. Hydro Ottawa's decision to adopt Google Workspace and participate in the Gemini for Google Workspace pilot reflects its forward-thinking approach to leveraging technology for enhanced collaboration and productivity.
The Challenge
Hydro Ottawa, responsible for distributing electricity to 364,000 homes and businesses in Canada's capital, faced the challenge of maintaining secure and efficient operations while adopting new technologies. The company needed a collaboration platform that could support remote work during the COVID-19 pandemic and beyond. With a focus on security and reliability, Hydro Ottawa sought to integrate generative AI into their operations to enhance productivity and service delivery. The challenge was to find a solution that could handle unstructured data securely and provide value across various business functions.
The Solution
Hydro Ottawa adopted Google Workspace as its primary collaboration platform in 2020, starting with Google Meet to facilitate remote communication during the COVID-19 pandemic. The platform quickly became integral to the company's operations, supporting nearly all communication and collaboration needs. In 2024, Hydro Ottawa joined the Gemini for Google Workspace pilot to explore the potential of generative AI in enhancing productivity. The pilot began with 50 participants and expanded to over 100 as the value of Gemini became evident. The AI tool was deployed across all divisions, enabling teams to create job posts, conduct research, write policies, generate content, and summarize documents. The integration of Gemini into the side panel of Workspace applications further streamlined tasks like email summarization and information retrieval from shared drives.
Operational Impact
Quantitative Benefit
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