Real-Time Patient Reporting: Yellowfin at North Tees NHS
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- Yellowfin
- Yellowfin Present
- Yellowfin Stories
Tech Stack
- Data Storytelling
- Automated Data Flows
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Visualization
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
North Tees and Hartlepool NHS Foundation Trust is an integrated hospital and community services organization based in the United Kingdom that provides health and healthcare services to people living in East Durham, Hartlepool, Stockton on Tees and surrounding areas. The Trust serves over 400,000 people, sees around 7,000 inpatients each month, and provides care in its two university hospitals and various community settings, including clinics, health centres, schools and people’s homes. It currently employs 5,500 members of staff, 80% of which are in patient-facing roles.
The Challenge
In 2018, North Tees and Hartlepool NHS formed a specialized team from different directorates within the Trust to pull its technical expertise together and expand its search for a new BI solution. The Trust previously used spreadsheets and another competing analytics platform for dashboards and reporting, and wanted to alleviate many of the pain-points it previously experienced: Spreadsheet dashboards were time-consuming with high manual effort, and prone to user error (wrong calculations, accidental edits). Only a handful of Trust staff knew how to use its BI toolset, as it required technical knowledge such as writing scripts and variables. Management experienced difficulty in training new employees to use their BI tool after team member departures, limiting the flow of data. Reliance on using a whiteboard with magnets daily to communicate patient information in its hospital wards, which required a lot of time for updates, and could be altered by patients or staff by mistake.
The Solution
NHS Hartlepool and North Tees signed off on Yellowfin as its new BI vendor in January 2019, after a live demonstration. The simplicity of using Yellowfin stood out, with its ease of use, fast data flow integration, and report building capabilities without requiring technical skills. With a 3-year license, Keith and his team started by replicating spreadsheet dashboard data into Yellowfin and automating their data flows, which they found seamless and helpful in creating smoother reporting for their departments. The Trust has leveraged Yellowfin Present, part of Yellowfin’s data storytelling suite, to enhance its monthly reporting requirements. The BI team is also building presentation slides directly within Yellowfin, filled with data and up-to-date visualization to improve the flow of information in its hospital wards. These data stories will be used to display relevant metrics that pertain to that ward in near real-time on hospital screens.
Operational Impact
Quantitative Benefit
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