HCA Healthcare Collaborates With Google Cloud to Bring Generative AI to Hospitals
公司规模
Large Corporate
地区
- America
- Europe
国家
- United States
- United Kingdom
产品
- Google Cloud
- MEDITECH Expanse
- Augmedix
技术栈
- Generative AI
- Natural Language Processing
- Speech-to-Text Processing
实施规模
- Pilot projects
影响指标
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
技术
- 分析与建模 - Generative AI
- 分析与建模 - 自然语言处理 (NLP)
适用行业
- 医疗保健和医院
适用功能
- 商业运营
用例
- 远程病人监护
- 预测性维护
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
HCA Healthcare, based in Nashville, is one of the nation's leading providers of healthcare services. It operates 182 hospitals and approximately 2,300 ambulatory sites of care, including surgery centers, freestanding ERs, urgent care centers, and physician clinics, across 20 states and the United Kingdom. Founded in 1968, HCA Healthcare pioneered a new model for hospital care in the United States, focusing on strengthening hospitals, delivering patient-focused care, and improving medical practices. The organization is a learning health system, utilizing over 37 million annual patient encounters to advance science, improve patient care, and save lives. HCA Healthcare has conducted numerous clinical studies, including one that demonstrated the benefits of full-term delivery over early elective delivery and another that identified a protocol to reduce bloodstream infections in ICU patients by 44%.
挑战
HCA Healthcare, a leading healthcare provider, faced challenges in improving workflow efficiency and reducing the administrative burden on physicians and nurses. The time-consuming nature of clinical documentation was identified as a significant barrier, limiting the time healthcare professionals could spend with patients. According to a study in JAMA Internal Medicine, 58% of physicians reported that documentation time constraints affected their ability to focus on patient care. Additionally, the manual and time-consuming process of patient handoffs between nurses often resulted in varying levels of detail, impacting continuity, consistency, patient safety, and clinical quality. HCA Healthcare aimed to address these challenges by leveraging advanced technology to streamline processes and enhance the quality of care provided to patients.
解决方案
HCA Healthcare collaborated with Google Cloud and Augmedix to implement generative AI technology aimed at improving clinical documentation workflows. As part of a pilot program, approximately 75 emergency room physicians at four HCA Healthcare hospitals began using Google's AI technology to document key medical information from patient conversations. The Augmedix app, used on a hands-free device, creates accurate and timely medical notes from clinician-patient interactions. The platform leverages natural language processing and Google Cloud's generative AI technology to convert data into medical notes, which physicians review and finalize before transferring to the hospital's electronic health record (EHR). Additionally, HCA Healthcare's Care Transformation and Innovation team developed a system using Google Cloud's large language models (LLMs) to automate patient handoff reports between nurses. This system promotes continuity, consistency, patient safety, and clinical quality while saving nurses significant time. The nurse handoff tool is undergoing testing at UCF Lake Nona Hospital, with positive feedback from nurses regarding the speed, accuracy, and relevance of the draft reports generated.
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