How Sabre Is Using AI to Transform the Travel Industry
公司规模
Large Corporate
国家
- United States
产品
- Sabre Travel AI
- Sabre Upgrade IQ
- SabreMosaic
- SynXis Retailing
- SynXis Concierge.AI
技术栈
- Google Cloud
- AI/ML
- Predictive Analytics
实施规模
- Enterprise-wide Deployment
影响指标
- Revenue Growth
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 机器学习
- 分析与建模 - 预测分析
- 平台即服务 (PaaS) - 数据管理平台
适用功能
- 商业运营
- 销售与市场营销
服务
- 云规划/设计/实施服务
- 数据科学服务
- 系统集成
关于客户
Sabre Corporation is a leading software and technology company that specializes in the travel industry. It provides a wide range of services and solutions to airlines, hoteliers, travel agencies, and cruise liner companies. Sabre has been a key player in the travel sector for many years, offering property management and central reservation systems to some of the largest hotel chains worldwide. The company operates a global distribution system that markets and sells air and hotel services to both brick-and-mortar and online travel agencies around the world. Sabre is committed to enhancing travel experiences by leveraging advanced technologies such as AI and cloud computing. The company has partnered with Google to harness AI services that personalize travel experiences and make travel disruptions more predictable. Sabre's extensive data collection from its travel partners allows it to introduce intelligent services and products for its global customers. With a focus on innovation and customer satisfaction, Sabre aims to transform the travel industry by providing personalized and efficient solutions to its clients.
挑战
Unexpected disruptions in air travel, cruise, and hotel reservations are becoming more frequent due to extreme weather conditions, IT system failures, pilot strikes, technical glitches in aircraft, and geopolitical conflicts that close airspaces. These disruptions can dampen holiday spirits or ruin business plans. Sabre Corporation, a software and technology company in the travel industry, aims to tackle these challenges by making travel disruptions more predictable and personalizing travel experiences. The company has been collecting data from its travel partners, including airlines, hoteliers, agencies, and cruise liner companies, for years. Sabre plans to harness this data to introduce intelligent services and products for its global customers. The company also provides property management and central reservation systems for some of the largest hotel chains worldwide. Sabre uses its global distribution system to market and sell air and hotel services to both brick-and-mortar and online travel agencies around the world. However, Sabre realized that achieving its goals would not be possible without leveraging the power of AI in the cloud.
解决方案
To address the challenges in the travel industry, Sabre Corporation has partnered with Google to leverage AI and cloud computing for travel intelligence. The company has migrated its 17 on-premises data centers to Google Cloud, achieving full cloud migration and shutting down all its on-premises data centers. This move allows Sabre to run all its day-to-day operations from the cloud, enabling the company to harness the power of AI to make travel disruptions more predictable and personalize travel experiences. Sabre has launched several new AI-enabled products under the umbrella brand Sabre Travel AI. These products aim to democratize the use of AI across the company, improve experiences for travelers, and enhance revenue and growth for ecosystem partners such as airlines, hospitality, and agents. Sabre's AI-enabled products include Sabre Upgrade IQ, SabreMosaic, SynXis Retailing, SynXis Concierge.AI, Sabre Lodging AI solution, Sabre Red Launchpad, and Sabre's PowerSuite Cloud. These solutions are designed to deliver personalized offers, enhance retailing experiences, and provide comprehensive accounting solutions for travel businesses. By infusing AI into its existing products and launching new ones, Sabre aims to transform the travel industry and provide personalized and efficient solutions to its clients.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
