Symphony Taps Google Cloud’s Generative AI for Voice Analytics in Financial Services
公司规模
Large Corporate
地区
- America
- Europe
国家
- United Kingdom
- United States
产品
- Cloud9
- Vertex AI
技术栈
- Generative AI
- Natural Language Processing (NLP)
- Speech-to-Text
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - Generative AI
- 分析与建模 - 自然语言处理 (NLP)
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 语音识别
- 监管合规监控
服务
- 云规划/设计/实施服务
- 软件设计与工程服务
关于客户
Symphony is the most secure and compliance-enabling markets’ infrastructure and technology platform, where solutions are built or integrated to standardize, automate and innovate financial services workflows. It is a vibrant community of over half a million financial professionals with a trusted directory and serves over 1000 institutions. Symphony is powering over 2,000 community built applications and bots. For more information, visit www.symphony.com.
挑战
Transcription of voice in the financial markets space is a complex endeavor given the highly specialized and fast-paced nature of the business, its jargon, and the security required to protect the confidentiality of business deals, strategy, and everyday conversations. Off-the-shelf transcription services are not fit-for-purpose and do not provide the security required by financial services firms.
解决方案
To provide its customers with high-accuracy voice analytics, Symphony will use Google Cloud’s gen AI platform, Vertex AI, to enhance its Cloud9 voice product with speech-to-text fine-tuning and natural language processing (NLP) capabilities. Cloud9 is a cloud-based voice solution that helps finance and trading teams collaborate across multiple asset classes such as commodities, interest rate swaps, and equity derivatives. With gen AI, Cloud9 will provide financial institutions with enhanced real-time voice analytics capabilities that can be used to improve customer service, accelerate trade reconstruction, and minimize post-trade processing issues while maintaining compliance and security standards. The compliance-enabling functionality can also extend to active risk analysis and risk management by flagging calls for compliance review when suspicious discussions are detected.
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