IBM > Case Studies > Finding quicker, more effective ways to connect bright minds

Finding quicker, more effective ways to connect bright minds

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Customer Company Size
Large Corporate
Region
  • Europe
Country
  • Switzerland
Product
  • IBM Connections
  • IBM Domino
  • IBM iNotes
  • IBM Notes
  • IBM Notes Traveler
  • IBM Sametime
Tech Stack
  • IBM Collaboration Technology
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Productivity Improvements
  • Digital Expertise
  • Customer Satisfaction
Technology Category
  • Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
  • Education
Applicable Functions
  • Human Resources
  • Business Operation
Use Cases
  • Collaborative Robotics
  • Remote Collaboration
Services
  • System Integration
  • Software Design & Engineering Services
About The Customer
The University of Zurich is one of the leading research universities in Europe and offers the widest range of courses in Switzerland. It serves 26,000 students across seven faculties and employs more than 6,000 staff. The university community is in constant communication, with more than 500,000 internal emails sent daily. The university needed a way to facilitate efficient and effective collaboration among its staff and students, and to enable them to work productively anywhere, anytime.
The Challenge
The University of Zurich, one of the leading research universities in Europe, needed a way to facilitate efficient and effective collaboration among its staff and students. The university community was in constant communication, with more than 500,000 internal emails sent daily. While email was an efficient tool for transferring certain types of information, the university believed that other options such as file sharing, wikis, forums, and online communities would be faster and more effective in some cases.
The Solution
The university worked closely with IBM and Belsoft, an IBM Business Partner, to add IBM Connections, a social network platform featuring a variety of communication options such as on-premise file sharing, forums, wikis, blogs, surveys, polls, and online communities to its enterprise collaboration suite. This suite also includes IBM Notes and IBM Sametime. The university has made IBM Connections available to a subset of users, and the initial uptake has been extremely positive. For example, the HR department is already using the platform to organize orientation for new staff and to give them further information about their respective departments and faculties.
Operational Impact
  • The university now has a collaboration hub built on IBM collaboration technology, delivering communication tools to suit any scenario and helping members of its community work together to achieve greater success.
  • The Connections solution fits seamlessly into the university’s existing collaboration hub, which includes offerings such as IBM Notes for email and IBM iNotes for webmail.
  • Using IBM Notes Traveler, students and staff can access emails from mobile devices, enabling them to work more productively away from their desks.
  • Users also take advantage of the IBM Sametime instant messaging solution for quick conversations, helping to reduce unnecessary emails and phone calls.
Quantitative Benefit
  • 40,000 total users of the collaboration hub
  • 16,000 people using iNotes webmail
  • Access from over 3,000 mobile devices

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