Case Studies > 7digital Enhances Global Music Streaming Experience with Catchpoint Monitoring Solutions

7digital Enhances Global Music Streaming Experience with Catchpoint Monitoring Solutions

Customer Company Size

Mid-size Company

Region

Africa
Asia
Middle East

Country

Worldwide

Product

Catchpoint
7digital Digital Music Platform

Tech Stack

APIs
Content Delivery Networks (CDNs)

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Brand Awareness
Digital Expertise

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms
Analytics & Modeling - Real Time Analytics

Applicable Industries

Software
Telecommunications

Applicable Functions

Business Operation
Quality Assurance

Use Cases

Remote Asset Management

Services

Software Design & Engineering Services
System Integration

About The Customer

7digital is a B2B digital music and radio services company that provides robust and scalable technical infrastructure and extensive global music rights. It creates music streaming and radio services for a diverse range of customers, including consumer brands, mobile carriers, broadcasters, automotive systems, record labels, and retailers. The company also offers radio production, music curation services, editorial strategy, and content management expertise. 7digital's platform is designed to be secure and scalable, with flexible APIs that enable customers to stream high-quality audio. The company is focused on delivering a premium digital music streaming service, ensuring the highest quality of customer listening experience.

The Challenge

7digital needed to ensure a high-quality customer listening experience for its premium digital music streaming service. A critical metric was reducing the Time To First Byte (TTFB) latency for songs not in the cache, ensuring music starts quickly. As 7digital expanded into new markets in the Middle East, Africa, and Asia, analyzing end-user experience globally became crucial. Other digital music platforms were less aligned to support customers in these regions, presenting a market opportunity for 7digital to deliver premium music services. The company partnered with Catchpoint to monitor their global audio streaming platform for speed and availability, protect revenue streams and brand reputation, and ensure third-party vendor performance.

The Solution

7digital's previous monitoring tools offered limited visibility and control over their services, making configuration changes difficult. By partnering with Catchpoint, 7digital gained comprehensive monitoring and alerting capabilities for performance issues impacting customers. This allowed them to optimize services and ensure a high-quality listening experience. Catchpoint provided a 360-degree view of application performance, enabling 7digital to correlate results with internal monitoring tools. This visibility was particularly beneficial during critical new music album releases when the website experienced high traffic. The ability to monitor page load times and quickly identify customer interaction issues was vital for maintaining service quality.

Operational Impact

7digital gained deep insight into the performance and usage of its audio streaming platform.
The company streamlined monitoring and operations into one cohesive initiative.
7digital ensured responsiveness to industry changes, reinforcing their focus on delivering high-quality listening experiences.

Quantitative Benefit