A paperless way of working dawns for Czech water engineering services leader
Customer Company Size
SME
Region
- Europe
Country
- Czech Republic
Product
- Resco Mobile CRM
- Microsoft Dynamics 365
- SharePoint Online
- Office 365
- Microsoft Flow
Tech Stack
- Cloud Computing
- Mobile Application
- CRM
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
- Waste Reduction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Professional Service
Applicable Functions
- Field Services
- Business Operation
Use Cases
- Remote Asset Management
- Service Parts Management
Services
- Cloud Planning, Design & Implementation Services
- Software Design & Engineering Services
About The Customer
Pavelka–VTP is a well-known name in the expert delivery of engineering services in water installation, heat, gas and building services for Czech businesses. The company has been in business since 1999 and is based in the Zlin Region of the Republic. The 20-person family company operates both locally and in Slovakia, serving over 700 customers. Pavelka – VTP prides itself on its reputation for high-quality, timely installation work delivered by state-of-the-art techniques, full compliance with regulations and alignment with environmental protection law.
The Challenge
Pavelka–VTP, a well-known name in the expert delivery of engineering services in water installation, heat, gas and building services for Czech businesses, was facing a challenge. The company was servicing clients with the most basic of methods – utilizing older versions of Word, Excel and even, as its CEO Rostislav Pavelka admits, pen and paper. This traditional way of working was not efficient and was slowing down the company's operations. The company needed a solution that would bring its growing business into the 21st century and improve its service delivery.
The Solution
Pavelka decided to address the situation, engaging with trusted local tech experts CloudForce to bring his growing business into the 21st century. CloudForce responded to this challenge by moving Pavelka - VTP completely over to cloud via a tightly-integrated combination of Microsoft Dynamics 365 for Sales, Office 365, SharePoint Online, Microsoft Flow and the fully customized mobile app from Resco for technicians in the field. The result is a totally digitally transformed way of working with clients. With everything now tied together in the central Microsoft Dynamics Pavelka – VTP Customer Relationship Management system, business rules fire up to schedule the next needed visit automatically. The job information collected by the company’s engineers also contains any relevant imagery of all tested devices, which means that a complete service history is always available to both technicians in the field and staff in the back office.
Operational Impact
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