Ace Hardware Provides Customers and Employees with Global Enhanced Service
Customer Company Size
Large Corporate
Region
- America
- Asia
- Europe
Country
- United States
- Worldwide
Product
- Radware’s Application Front-End solution
Tech Stack
- Web, Application and Database server farms
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Retail
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Retail Store Automation
Services
- System Integration
About The Customer
Founded in 1924, Ace Hardware Corp. is the largest global retailer-owned cooperative. With over 4,800 stores located in 50 states and 70 countries, Ace Hardware's global operations depend on the full availability, highest performance and complete security of networked applications across all store locations. Whether you’re looking for power tools, electrical and plumbing equipment or small appliances, Ace is always looking for ways to make their customers' shopping experience as quick and easy as possible.
The Challenge
Ace Hardware Corp., the largest global retailer-owned cooperative, needed to enhance both the customer shopping experience and employee responsiveness to customers through increased reliability of their CRM and ERP applications. With over 4,800 stores located in 50 states and 70 countries, Ace Hardware's global operations depend on the full availability, highest performance and complete security of networked applications across all store locations. The company needed a comprehensive availability, performance and security solution for their server farm infrastructure.
The Solution
Ace Hardware turned to Radware to deploy a comprehensive availability, performance and security solution for their server farm infrastructure. Ace chose Radware's Application Front-End solution to ensure the reliability of their globally distributed applications. Radware's purpose-built AFE application switches and application accelerator enables uninterrupted user access and fault tolerant transaction processing across all Ace Hardware Web, Application and Database server farms for local and global business continuity. Combining Health Monitoring, Load Balancing, and Traffic Redirection, Radware delivers 24/7 availability of all Ace online applications including their e-commerce web sites and internal Ace web-applications. Using Bandwidth Management, Ace prioritizes traffic across its global retail stores, ensuring service levels for mission-critical transactions including CRM and ERP applications.
Operational Impact
Quantitative Benefit
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