Active Network Case Study
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Opsview
Tech Stack
- Cloud Infrastructure
- Data Centers
- Business Service Monitoring
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Software
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Predictive Maintenance
Services
- System Integration
- Cloud Planning, Design & Implementation Services
About The Customer
Active Network is a worldwide leader in the activity and participant management industry. The company powers all different kinds of events ranging from large conferences to family reunions, automating and simplifying event management for organizers. With multiple different products and features, Active Network manages the largest network of events and participants in the world. Based in Dallas, Texas, the company has a global presence of over 55,000 organizations worldwide and 90 million transactions annually. Active Network aims to make the world a more active place. The company helps activity organizers automate, simplify and grow their business while providing insightful data to fuel that growth. Active Network not only delivers distinct software solutions that handle specific organizer needs, but also connects their solutions to an industry-leading enterprise level.
The Challenge
Active Network, a global leader in the activity and participant management industry, was faced with the daunting task of managing one of the largest events networks in the country. This was coupled with a global infrastructure of six data centers, multiple PCI zones, and nearly 3000 hosts to manage. The company needed an extremely extendable, scalable, and easy-to-use solution for their infrastructure platform. Previously, Active Network employed a myriad of different monitoring tools to meet their needs. This caused several headaches in the IT department. Consolidating their systems into one place was a major area of concern during both implementation and the continued use of the product. The prior monitoring solution for Active Network required a considerable amount of time, energy, and needed large servers to run effectively. Switching out systems while also maintaining the proper monitoring and uptime would depend heavily on the implementation process and instant feedback from users of the product.
The Solution
Active Network chose Opsview due to its straightforward implementation process and the completeness of the product. Having everything not only in one system, but also in one single pane of glass, was exactly what Active Network needed in order to manage their expansive global IT infrastructure. In regards to the official deployment of Opsview, Active Network noted the ease of implementation when bringing on the system, especially in regard to the Test Button feature which was a personal favorite of Active Network employees. After successfully bringing Opsview on board, Active Network was able to experience the direct benefits from switching to the monitoring software. Easily distributed architecture with the use of slaves and clustering has allowed Active Network to become more efficient at detecting problems across their entire global network while keeping their costs minimal. Another positive result from implementing Opsview for Active Network was the utilization of Business Service Monitoring (BSM), which has saved an incredible amount of time in determining the root cause of IT problems and the most logical route of fixing any threatening issues.
Operational Impact
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