Acumatica improves global company’s connections with staff and customers
Customer Company Size
SME
Region
- America
- Asia
- Europe
Country
- Taiwan
- United States
Product
- Acumatica Financial Management
- Acumatica Distribution Management
- Acumatica Customer Management
- JAAS Advanced Manufacturing Software (JAMS)
Tech Stack
- Cloud-based technology
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Chemicals
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- Cloud Planning, Design & Implementation Services
About The Customer
Sciessent is a global company that offers chemical treatment products used in several industries, ranging from drinking water to clothing and footwear, medical devices, and surfaces such as flooring and counters. The products include antimicrobial, anti-odor and water repellent treatments. Sciessent has about 50 employees worldwide, primarily at offices in Massachusetts and Taiwan. The company was founded in 2000 as Algion Technologies and became Sciessent in 2011. In 2015, the firm decided to switch from Sage MAS 500 to Acumatica, resulting in improved connections with customers and enhanced productivity through mobile access.
The Challenge
Sciessent is a global company that offers chemical treatment products used in several industries. The company had utilized Sage MAS 500 for about seven years, and in 2015 they faced the loss of Sage support for MAS 500. Their partner recommended Acumatica as a way to replace and upgrade their financial management system. The company needed a solution that would improve their customer relations and make their business processes more fluid.
The Solution
Sciessent purchased Acumatica Financial Management, Distribution Management and Customer Management suites. They are also using JAAS Advanced Manufacturing Software (JAMS) from JAAS Systems, which is integrated with Acumatica. The key advantage of changing to Acumatica is mobility. The cloud-based system allows the staff to work from anywhere at any time. The new system is user-friendly and easier to navigate. The processes are simpler than the MAS 500 processes.
Operational Impact
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