Software AG > Case Studies > Adding intelligence to refrigerated transport

Adding intelligence to refrigerated transport

Customer Company Size

SME

Region

Pacific

Country

Australia

Product

Mitsubishi’s Mitsi-TRACK telematics
Sensor-Technik Wiedemann (STW) telematics controller
Cumulocity IoT platform

Tech Stack

Internet of Things
Real-time monitoring
Telematics

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Productivity Improvements
Waste Reduction

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Industries

Transportation
Food & Beverage
Agriculture

Applicable Functions

Logistics & Transportation
Quality Assurance

Use Cases

Fleet Management
Real-Time Location System (RTLS)
Predictive Maintenance

Services

System Integration
Software Design & Engineering Services

About The Customer

Quality Transport Refrigeration Services (QTRS) has been providing high-quality refrigeration products, repairs and services to the refrigerated transport industry across Victoria, Australia since 2007. QTRS is the sole Australian distributor for Mitsubishi Heavy Industries Thermal Systems, Ltd. (MTH) Refrigeration for Trucks and Trailers equipment and is the only provider of built-in real-time monitoring for Mitsubishi refrigeration units for Trucks & Trailers in Australia. QTRS aims to differentiate its product and appeal to smaller or bespoke operators by using telematics and the Internet of Things to build real-time monitoring into all the Mitsubishi units that it sells and services.

The Challenge

Refrigerated transport is essential in Australia, and without it much of its agriculture, food processing, preservation and distribution, and even the pharmaceutical sector, would not be able to function properly. The global market for refrigeration is increasing, partly due to consumers becoming more health-conscious and wanting more fresh, healthy food, much of which is perishable. Producers must adapt to overcome logistics constraints and, at the same time, reduce the level of waste in the food industry. Nearly all of the produce eaten in Australia is grown there and Australia produces about three times as much as is consumed in the country. Each region has a different season, so seasonal produce has to be trucked from the growing region to the consumers in other regions. Refrigeration therefore is critically important to the Australian (and global) food chain. In the 1990’s, a shake-up in the transportation industry led to two big trucking companies dominating refrigeration. Because they had to squeeze costs down, they chose to no longer hire/train drivers to work with refrigeration units, so today’s refrigerated truck drivers have little or no experience with the units. QTRS fills that gap.

The Solution

QTRS decided to use telematics and the Internet of Things to build real-time monitoring into all the Mitsubishi units that it sells and services. Refrigeration units have many sensors—from monitoring the cargo being carted temperatures to monitoring the drive train of the cooling unit. Some can even monitor the truck’s cornering and braking for insurance purposes. As sole supplier of MHI in Australia, QTRS knew it needed a telematics system to match. With limited and outdated technologies available, QTRS wanted its own system. It hired a recent computer science graduate who had the ideas and the skills for the job and, within a short period, QTRS was able to diagnose refer issues live, contact drivers and resolve issues “live.” A Sensor-Technik Wiedemann (STW) telematics controller was deployed to provide the data, and its partner Cumulocity IoT provided the IoT platform. “We had the STW box, but it was only using 5% of its potential. With Cumulocity IoT we could open up that potential,” said Oxley-Boyd. Cumulocity IoT had all the rich features QTRS was looking for, so much so that it is using the platform to further develop new solutions with the data, such as monitoring total asset – truck ECU communication, tire pressure, anti-lock braking, etc.

Operational Impact