Adecco Group: Automating Core Service Operations with ProcessMaker via AWS
Customer Company Size
Large Corporate
Region
- America
Country
- Colombia
Product
- ProcessMaker
- Adecco Online
- Novasoft
Tech Stack
- AWS
- ERP System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Professional Service
Applicable Functions
- Human Resources
- Business Operation
Use Cases
- Process Control & Optimization
- Predictive Maintenance
- Inventory Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
A Fortune Global 500 company, The Adecco Group is the world’s largest human resources provider and temporary staffing firm in the world. Adecco Colombia, a branch of The Adecco Group, provides Adecco’s services to over 1,500 national and international in the country. Adecco Colombia is one of the top ten job creators in Colombia. The company has more than 34,000 employees, with 5,200 branches operating in over 60 countries and territories.
The Challenge
Adecco Colombia, a branch of The Adecco Group, was using manual processes to communicate with its employees, customers, and to collect and store data. These manual solutions resulted in communicated lags, posed significant security risks to sensitive information, and created a lack of transparency in software accessibility among temporary employees. The branch also suffered from clearly defined process management, along with transparency around how much software accessibility was permissible for its temporary employees. Managers granted access to contractors on an ad-hoc basis, often taking days or weeks for new users to get access to the systems they needed. At the same time, these contractors were granted access to systems and permissions that were off-limits to employees outside of upper management. This posed a significant security risk to Adecco Colombia.
The Solution
Adecco Colombia began working with ProcessMaker in 2016 with the goal of reducing manual work to drive down costs involved with many of its core service processes. The branch started by building an automated workflow that allowed staff members to review vacation requests submitted on Adecco online. ProcessMaker would integrate seamlessly and extend the capabilities of Adecco Colombia’s ERP system (Novasoft) and Adecco Online. By incorporating business process management to the ERP’s organizational power of collecting and distributing data, Adecco Colombia’s staff could now make critical decisions quickly and with peace of mind. Confusion and time wasted is then eliminated knowing the company’s processes are centralized, easily replicable and deployable in real-time, and secure.
Operational Impact
Quantitative Benefit
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