Customer Company Size
Large Corporate
Region
- Europe
Country
- Sweden
- Estonia
- Poland
- Russia
Product
- IMI Supply Chain
- Advanced Order Management
- Trading Parter Collaboration
- Pivotal CRM
- Event Management Framework
Tech Stack
- eCommerce solution
- Real-time integration
- EDI messages
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Construction & Infrastructure
- Retail
Applicable Functions
- Sales & Marketing
- Logistics & Transportation
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Ahlsell AB, established in 1877, is a leading trading company that specializes in plumbing, heating, and electrical supplies. The company caters to construction and installation professionals, providing them with the tools and materials they need. Ahlsell also supplies do-it-yourself tools and materials to consumer retail chains. The company operates in the Nordics, Estonia, Russia, and Poland, with a sophisticated logistics network and a business-to-business store chain with 200 promarts. Ahlsell's focused growth strategy has led it to a market-leading position, with sustained profitability based on a strong sales operation and highly efficient supply chain and IT solutions. The company generates an annual revenue of more than 2.3 billion EUR and employs 4,500 people. It has more than 100,000 products in stock.
The Challenge
Ahlsell, a leading trading company in plumbing, heating, and electrical supplies, faced several challenges as it sought to expand its business. The company's aggressive growth strategy involved acquiring local businesses in strategic geographies and product segments. Each acquisition brought new business practices and established IT solutions, making it difficult to achieve synergies. Ahlsell also struggled with creating uniform business processes across different countries and customer types. The company lacked integration between sales, order processing, purchasing, logistics, invoicing, and distribution. Additionally, Ahlsell had to manage an extremely broad product assortment, which was becoming increasingly complex as the company expanded. The company needed a solution that could support its growth, streamline its operations, and provide transparency across its sales and supply chain.
The Solution
To support its aggressive growth plan and help its professional customers improve and become more profitable, Ahlsell implemented the IMI Supply Chain solution. This solution integrated sales, purchasing, and logistics across all countries and product divisions. It provided real-time information about order status and inventory positions to more than 3,000 concurrent users. This transparency allowed Ahlsell to streamline processes and minimize capital tied up in inventory. The solution also supported full visibility across all sales channels, and customers could use a self-serve eCommerce solution with online product catalogs and webshop features. Ahlsell also implemented Pivotal CRM, which integrated data from several different systems and created a true single face to the customer approach. This helped the sales organization focus on developing the business with each account.
Operational Impact
Quantitative Benefit
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