AIA Group's Multi-Cloud Transformation with Okta Identity Cloud for Enhanced Security
Customer Company Size
Large Corporate
Region
- Asia
- Pacific
Country
- India
- New Zealand
- Taiwan
Product
- Okta Identity Cloud
- Okta Customer Identity
- FastPass
Tech Stack
- Multi-Factor Authentication
- Single Sign-On
- Zero Trust
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
About The Customer
AIA Group is a leading insurance company with a 100% focus on the Asia-Pacific region. With over a century of experience, AIA has been instrumental in helping people across Asia plan for their future, offering services ranging from affordable life insurance in Vietnam to wealth management for ultra-high-net-worth individuals in Singapore. The company has grown into the largest Pan-Asian insurance group, employing over 20,000 people across diverse markets such as Brunei, Taiwan, India, and New Zealand. AIA's commitment to innovation and digital transformation is evident in its recent shift from on-premise infrastructure to a hybrid and multi-cloud architecture, aimed at enhancing agility and resilience in a fast-moving market.
The Challenge
AIA Group faced a significant challenge in transitioning from a 100% on-premise infrastructure to a hybrid and multi-cloud architecture. The primary concern was ensuring frictionless cloud workflows and data-sharing while maintaining 'bank-level security' for over 20,000 employees across Asia. The existing legacy identity management system was cumbersome and lacked multi-factor authentication, which was critical for the sensitive data handled in the global insurance industry. The need for a robust identity and access management solution became apparent as AIA sought to secure its cloud transformation and enable seamless navigation among disparate environments.
The Solution
AIA Group selected Okta Identity Cloud as its identity and access management solution to support its multi-cloud transformation. Okta's vendor-neutral platform provided the flexibility needed to work with multiple cloud providers while maintaining some systems on-premise. The solution offered Adaptive Multi-Factor Authentication for Single Sign-On, enhancing security and enabling more frictionless workflows across AIA's Asia-Pacific markets. Okta's speed in security updates and integration capabilities allowed AIA to average nine integrations per month, significantly improving from the previous rate of one every six weeks. The implementation of Okta also opened new avenues for customer engagement and Zero Trust strategies, with plans to roll out Okta Customer Identity for AIA Vitality, the group's flagship insurance and wellness program.
Operational Impact
Quantitative Benefit
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