Air Liquide Streamlines Audits, Nonconformances and Customer Complaints with Intelex
Product
- Intelex’s Quality Management System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Applicable Industries
- Chemicals
Applicable Functions
- Quality Assurance
Services
- System Integration
- Training
About The Customer
Air Liquide is a multinational company that supplies industrial gases and services to various industries including medical, chemical and electronic manufacturers. The company is committed to delivering innovative solutions that improve the efficiency and performance of its customers' businesses. As part of their commitment to quality and customer satisfaction, Air Liquide needed a robust quality management system that could support their ISO 9001 certification and their internally developed Industrial Management System (IMS) initiatives.
The Challenge
Air Liquide was in need of a new quality management system to replace their internally developed software. They wanted a system that would support and maintain their ISO 9001 certification and could support the organization’s internally developed Industrial Management System (IMS) initiatives. The company also required a system that could be customized to meet the nature and specificity of their business. Furthermore, they wanted a system that would enable employees to take ownership over their work, allowing them to view feedback and follow up on various business processes such as tracking customer complaint and resolution processes.
The Solution
Air Liquide implemented Intelex’s Quality Management System with a special focus on the Quality Nonconformance and Audits module. The implementation was wide-scale, with approximately 1,500 users accessing the system. The company received excellent technical support and training which facilitated effective and efficient deployment and usage of the system. Employees are now able to enter, track and monitor processes such as customer complaint files and nonconformances, giving them the ability to follow through on their commitment to the customer.
Operational Impact
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