Fortra > Case Studies > Alaska Communications Enhances Network Monitoring with Intermapper

Alaska Communications Enhances Network Monitoring with Intermapper

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)
Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Electrical Grids
Telecommunications

Applicable Functions

Maintenance

Use Cases

Behavior & Emotion Tracking
Leakage & Flood Monitoring

About The Customer

Alaska Communications is an internet service provider (ISP) that supports communications infrastructure in Alaska. The company provides critical network services to customers, often in remote locations. They were in the process of developing plans for a new site located on a mountaintop, which presented unique challenges due to its remote location and difficult access. The company needed a solution that would allow them to manage and maintain the site remotely, without the need for costly and potentially dangerous trips to the location.

The Challenge

Alaska Communications, an internet service provider (ISP) in Alaska, was facing a significant challenge in managing and maintaining a new site located on a remote mountaintop. The site was only accessible by helicopter and completely inaccessible in poor weather conditions. The company needed to ensure uninterrupted service to the location without having to make the costly and sometimes dangerous trek to the top of the mountain. The challenge was to find a solution that would allow them to manage their network remotely, monitor performance, and ensure all devices within their network were up and running.

The Solution

Alaska Communications turned to Intermapper, a powerful network monitoring solution from Fortra. Intermapper provided the team with greater visibility into their network infrastructure, allowing them to see the full picture of how the site was operating. With Intermapper Remote Access, they could monitor performance and manage their network from anywhere. The solution allowed them to map all the devices within their network to ensure everything was operational. The status of all remote power feeds, heaters, transfer switch positions, power, voltage, oil pressure, fuel level, and more were available on a dashboard using a computer or smart phone with Insite for Intermapper. Alaska Communications was also able to integrate Intermapper directly with their telecom site automation application, SiteBoss. Coupled with Intermapper’s monitoring and alerting capabilities, they could send automatic alerts to their chopper service if the site went down or was on the verge of a power failure.

Operational Impact

The implementation of Intermapper has brought significant operational benefits to Alaska Communications. The solution has not only provided the team with greater visibility into their network infrastructure but also enabled them to manage their network remotely. This has resulted in less frequent site visits for maintenance, saving both time and money. Furthermore, the network performance data provided by Intermapper allows the team to spot potential issues faster, making their visits even more efficient. The user-friendly nature of the solution has also been a significant benefit, as it provides all the required functionality without the need for advanced expertise in network management systems.

Quantitative Benefit