APAC Bank Improves Business Service Delivery By Cutting NetOps Troubleshooting By 50%
Customer Company Size
Large Corporate
Region
- Asia
Product
- nGeniusONE® Service Assurance platform
- NETSCOUT® Qualified InfiniStreamNG® 5000 Software Appliances
- nGenius® PFS module
- nGenius Packet Flow Operating System (PFOS)
- Packet Flow eXtender (PFX) software
Tech Stack
- Network Monitoring
- Data Center Infrastructure
- Cloud/Virtual Expansion
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Networks & Connectivity - Network Management & Analysis Software
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Fleet Management
- Cybersecurity
- Condition Monitoring
Services
- System Integration
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
About The Customer
This leading Asian-Pacific (APAC) bank has enjoyed sustained business growth in the last decade by addressing the financial needs of more than 300 million individual and commercial customers. As one of the region’s leading financial institutions, the bank operates more than 30 major branches across the country and processes increased mobile payment transactions for their clients. As a long-time NETSCOUT customer, the bank has used nGenius service assurance technology to gain visibility into the performance of their multi-site, redundant data center network.
The Challenge
The bank was experiencing a surge in mobile transactions which began taxing the bank’s data center network and application resources. This led to customers complaining about Web-based payment issues such as webpage latency and slow application performance. The IT team tried various approaches for solving the performance issues occurring across their mobile and Web payment transactions, including purchasing and deploying a variety of network monitoring tools, all of which were only occasionally detecting and warning of looming performance issues before they impacted customer purchasing activities. The bank’s data center network was expanding, with these new facilities requiring the same levels of visibility and performance monitoring as the current “active/active,” dual-site data center configuration. The bank needed evidence of compliance with regulations defining the country’s government requirements for secure financial operations, including cybersecurity, network, and business performance management technologies.
The Solution
The bank gained the continuous, end-to-end visibility into service performance they lacked by taking advantage of NETSCOUT’s software-based smart visibility and packet flow switch (PFS) solutions to both extend their earlier investment in nGenius technology, while deploying this next-generation network visibility solution on their standardized Dell hardware platforms. The enhanced NETSCOUT footprint has been intrinsically integrated in the enhanced data center environment. Software-based packet flow switch (PFS) technology extends NETSCOUT’s smart visibility into the transforming data center environments, including support for 10G and 40G network speeds. This approach allows the bank to install PFX software on their standardized Dell x86 servers, which are then used for de-duplication, packet-slicing and other enhanced packet broker features. This Open Compute Platform (OCP) also supports multiple server locations within the data center, allowing for layering the network design into core and access layers to support the high-speed forwarding of network data.
Operational Impact
Quantitative Benefit
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