Case Studies > ArcScan Helps Improve Diagnostic, Patient, and Surgical Outcomes

ArcScan Helps Improve Diagnostic, Patient, and Surgical Outcomes

Customer Company Size

SME

Region

America

Country

United States

Product

Qualio

Tech Stack

Cloud-based Quality Management System

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction
Digital Expertise

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Functions

Quality Assurance
Business Operation

Use Cases

Regulatory Compliance Monitoring

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

ArcScan is a medical device manufacturer that builds high-resolution ultrasonic imaging devices for the eye. These products help doctors see through the wall of the eye and behind the iris to support a number of important applications, including preparing for LASIK and cataract surgery and managing glaucoma. The company was founded in 2007 and is headquartered in Golden, Colorado.

The Challenge

As an early-growth-stage startup, ArcScan was relying on its contract manufacturer’s quality system for many years. As sales started to take off, the ArcScan team became frustrated with that system because it was paper-based and inefficient.

The Solution

Shortly thereafter, ArcScan decided to establish its own quality system and hire its own internal quality team. As the company began researching its options, they zeroed in on their requirements. The right quality solution would be easy to deploy. It would also be cloud-based so the company’s single IT technician didn’t have to set up a server to manage it. After scanning the market, ArcScan was drawn to Qualio because it met their requirements and was optimized for medical device companies. As an added bonus Qualio’s pricing aligned with ArcScan compared to competing products.

Operational Impact

Smooth Onboarding: ArcScan had been using the paper-based quality system for over 10 years. When they moved to Qualio, they had to migrate a significant amount of procedures and historical records, which ended up amounting to around 300 or 400 documents. Thanks to Qualio’s support, the migration process was straightforward.
Faster Approvals: As makers of a complicated electromechanical device, many ArcScan stakeholders are involved in approving parts, components, and procedures. With Qualio, this process is considerably faster due to the platform’s ability to automatically notify relevant people when their attention is required.
Intuitive Design: Thanks to Qualio’s intuitive design, the ArcScan team was able to be productive on the platform quickly.
Strong Paper Trails: As ArcScan was migrating to Qualio and building its own quality team, they realized that the subcontractor they were working with hadn’t been following all of their procedures. In some extreme cases, corrective actions weren’t taken, and the paper trail “would just stop.” Luckily, none of those mistakes caused major problems for ArcScan. And thanks to Qualio, Levien and his team don’t anticipate running into a similar scenario in the future.
Improved Focus: Thanks to Qualio, ArcScan has the peace of mind that comes with knowing they’re audit-ready with an end-to-end digital paper trail that records every action without fail.

Quantitative Benefit