Ascham School Transitions Seamlessly to Remote Learning and Increases Team Productivity by 60% With LogicMonitor
Customer Company Size
Mid-size Company
Region
- Pacific
Country
- Australia
Product
- LogicMonitor Platform
Tech Stack
- Network Monitoring
- Firewall Monitoring
- Threat Alert Monitoring
- Helpdesk Metrics Monitoring
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Education
Services
- Cloud Planning, Design & Implementation Services
About The Customer
Established in 1886, Ascham School in Sydney is one of Australia’s oldest girls schools. Ascham provides high-quality education for day and boarding students driven by a strong and respected academic program from Prep to Year 12. Ascham is highly innovative and utilises many technologies to support the School’s fast-paced learning environment and unique Dalton Plan. Ascham’s IT team had been using a costly third-party service to monitor its infrastructure and provide support for their firewalls, networks, switches and links. The IT team also used a dated on-premises monitoring tool that provided little insight into what was happening in their infrastructure.
The Challenge
Ascham School, one of Australia’s oldest girls schools, was using a costly third-party service to monitor its infrastructure and provide support for their firewalls, networks, switches, and links. The IT team also used a dated on-premises monitoring tool that provided little insight into what was happening in their infrastructure. Without proper insight into their infrastructure, identifying and troubleshooting issues was time-consuming. Unnecessary network tickets were created, and there were over 500 live alerts at a time. The IT team also wasn’t able to pull data to create reports and dashboards, resulting in low visibility of IT infrastructure issues within the school.
The Solution
Anthony Barron, IT Operations Manager at Ascham School was familiar with LogicMonitor and led the selection process for a new monitoring platform. With LogicMonitor, Ascham is now able to efficiently monitor its network, firewalls, threat alerts, sixty printers across campus, and its helpdesk metrics. Implementation was completed in under 48 hours, resulting in immediate benefits. During the first hour, they had 40 network switches and firewalls being monitored. They were able to fix so many bad cables and interfaces that they lost count. Now that issues are more easily detected, LogicMonitor’s dashboards have been instrumental in providing a visual representation to other campus departments. Ascham’s IT department has been able to secure additional budget by providing metrics that prove their firewall was at capacity, access points and switches needed to be replaced, and VoIP traffic needed to be prioritized.
Operational Impact
Quantitative Benefit
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