Assess Risk to Ensure Quality in Design and Manufacturing Processes
Customer Company Size
Large Corporate
Country
- Worldwide
Product
- Sphera’s Quality Risk
- FMEA-Pro
Tech Stack
- Risk Assessment Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Consumer Goods
Applicable Functions
- Discrete Manufacturing
Use Cases
- Predictive Quality Analytics
- Root Cause Analysis & Diagnosis
Services
- Software Design & Engineering Services
About The Customer
The customer is a well-known consumer appliance manufacturer with a global presence. The company has a revenue of $4.5 billion and employs over 23,000 people. The manufacturer is facing numerous challenges from increasing global competition. To stay competitive, they have developed a strategy centered on R&D and innovation to produce new technology that would satisfy client needs. They are committed to preserving the quality of their design from conception to manufacturing, post-market upgrades and productivity changes. The manufacturer performs Failure Mode and Effects Analysis (FMEA) to reduce errors throughout the product lifecycle and avoid costly failures and recalls.
The Challenge
The consumer appliance manufacturer was facing numerous challenges from increasing global competition. To stay competitive, they developed a strategy centered on R&D and innovation to produce new technology that would satisfy client needs. To preserve the quality of its design from conception to manufacturing, post-market upgrades and productivity changes, the Manufacturer performed Failure Mode and Effects Analysis (FMEA). This approach helped reduce errors throughout the product lifecycle and avoid costly failures and recalls. However, the FMEA process required many manual hours using standard spreadsheet software to edit, update and format risk reports. The manufacturer was struggling with inefficient analysis of risk, difficulty upholding standards and reactive mitigation of product failures and recalls.
The Solution
The Manufacturer turned to Sphera to improve its quality risk assessment process. Sphera’s Quality Risk and FMEA-Pro solutions offer a framework, configurable methodologies, and risk assessment templates to ensure proper controls are in place. This helps process and discrete manufacturers eliminate complex documents and spreadsheets, maintain consistent analysis of product design and manufacturing processes, apply best practices and retain critical expert knowledge, leverage preformatted industry standard FMEA templates, and link design and manufacturing data sets across the different stages of the product life cycle.
Operational Impact
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