Atera Streamlines Everyday IT Operations for Fuse Technology Group
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Atera
Tech Stack
- Remote Monitoring and Management (RMM)
- Patch Management
- SNMP Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Device Management Platforms
- Analytics & Modeling - Predictive Analytics
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
- Field Services
Use Cases
- Remote Asset Management
- Cybersecurity
- Predictive Maintenance
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Fuse Technology Group, located in Ferndale, MI, is a leading provider of Business IT Services in Metro-Detroit. Their vision is to create a tech company that does more than just serve as a business IT support arm. They cover every aspect of technology, from managed services to mobile to the cloud. Fuse offers a range of services to empower businesses of all sizes, including managed IT services that proactively monitor and manage IT infrastructure and more than 3000 endpoints. They prioritize cybersecurity with firewall management, intrusion detection, antivirus solutions, and employee training. Additionally, their custom application development team creates tailored software solutions to address specific challenges and opportunities. They specialize in website development, including web design, e-commerce solutions, and content management systems. Fuse Technology Group aims to be the comprehensive technology partner for all IT needs.
The Challenge
Back in 2016, Fuse Technology Group faced a challenge with their existing tools that failed to deliver the promised results. They were determined to find a reliable solution that could streamline operations, improve efficiency, and enhance customer satisfaction. As a trusted company in the industry, they recognized the importance of finding a partner they could rely on to meet their IT service needs. Brian Legare, Vice President of Fuse Technology Group, conducted thorough research and evaluation to find a comprehensive solution that aligned with their requirements and provided the reliability and functionality they sought. During this process, they discovered Atera, an all-in-one remote monitoring and management (RMM) platform designed specifically for managed service providers. Impressed by its capabilities, Fuse became an early adopter of Atera and has been a loyal customer ever since.
The Solution
Atera's automation features have significantly impacted Fuse Technology Group by streamlining everyday operations and increasing customer satisfaction. Before implementing Atera, manual tasks such as running server updates and monitoring hard drives consumed staff time. Now, they rely on Atera to automate these mundane tasks, allowing their support team to focus on more critical areas. Atera's patch management and update services are integral to their proactive approach in keeping clients up to date and secure. Atera's built-in reports provide actionable insights, highlighting issues that require attention and enabling the team to promptly address them. They provide managed service clients with monthly 'Auditor' reports to monitor system performance and compliance. Atera's intuitive interface ensures seamless and efficient employee onboarding, with training taking only 10-15 minutes. Atera supports a diverse range of systems, including Windows, Mac, and Linux, and its SNMP management capabilities empower Fuse to monitor various devices, contributing to operational efficiency.
Operational Impact
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