DocuWare > Case Studies > Austrian Internet Provider Streamlines Operations with DocuWare

Austrian Internet Provider Streamlines Operations with DocuWare

Customer Company Size

SME

Region

Europe

Country

Austria

Product

DocuWare
OPENService
BMD accounting solution

Tech Stack

Cloud Computing
Document Management System
Data Integration

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Digital Expertise

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Telecommunications

Applicable Functions

Sales & Marketing
Business Operation

Use Cases

Supply Chain Visibility
Inventory Management

Services

Cloud Planning, Design & Implementation Services
Data Science Services

About The Customer

Elektro Noehmer is an Austrian specialist electrical operation that was founded in 1958. The family business has been managed by the founder‘s grandson, Gerhard Noehmer, since 2019. In 1977, Elektro Noehmer was awarded the contract for the expansion of cable television across two local areas, and six other regions were added over the years. Today, the company operates under the brand name “Cablevision” and offers more than 400 programs, including a local news channel. The competencies acquired and subsequently developed as a cable operator – from laying cables to offering TV and Internet services – have laid the foundation for rapid growth in the wake of fiber optic cabling. From March 2020 to May 2021, the company grew from 28 to 86 employees. Today, about ten times as many contracts are signed – around 100 per week compared to ten per week in the previous year.

The Challenge

Elektro Noehmer, an Austrian specialist electrical operation, has been experiencing rapid growth, expanding from 28 to 86 employees within a year. The company, which operates under the brand name “Cablevision,” offers more than 400 programs, including a local news channel. The company's growth has been driven by its transition to fiber optic cabling. However, managing this growth has been a challenge. The company needed to ensure that its processes were simple and clearly structured so that new employees could be quickly integrated. The company also needed to manage an increasing number of contracts, which had grown from ten per week to around 100 per week.

The Solution

To manage its growth, Elektro Noehmer implemented DocuWare, a document management system (DMS). The first step was to capture incoming invoices electronically and process them via DocuWare inbox. This was completed within a few weeks. The company then focused on managing its Internet contracts. All existing contracts were scanned into the central document pool, with about 50 percent of the index data being read automatically and the rest added manually. New contracts are now entered using a tablet and a web form, and then archived electronically. The digital contract archive is linked to the software OPENService, a solution used at Noehmer for providing Internet connections. The DMS also supports the company’s sales dynamics and rapid growth by comparing data with the property data from the Austrian Federal Office for Weights and Measures to identify potential new customers.

Operational Impact

The implementation of DocuWare has made Elektro Noehmer's processes more transparent and efficient. For example, the system can indicate if a connection modem is still not online after three days, prompting immediate investigation and rectification of the problem.
The DMS has also made it easier to integrate new employees into the company. The processes are simple and clearly structured, allowing new hires to quickly understand and adapt to the company's operations.
The digital contract management system has also streamlined the process of acquiring new customers. By comparing data with the property data from the Austrian Federal Office for Weights and Measures, the company can identify households in a newly developed residential area that do not yet have a connection, and assign these leads to sales representatives.

Quantitative Benefit