Customer Company Size
Mid-size Company
Region
- Europe
Country
- Russia
Product
- Resco Mobile CRM
- Microsoft Dynamics 365/CRM
- Pharma CRM
- FMCG SFA
Tech Stack
- Microsoft Web Services
- iOS
- Android
- Windows
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Pharmaceuticals
- Consumer Goods
Applicable Functions
- Sales & Marketing
- Business Operation
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Navicon is the leader among Russian companies providing IT consulting and system integration services. Established in 2002, the company currently has over 250 employees on staff and focuses primarily on the pharmaceutical, FMCG and retail, distribution, and professional services industries. Navicon is also the only Russian system integrator on Gartner’s list of CRM providers for pharmaceutical and biotechnology companies. Thanks to its vast expertise, Navicon has successfully implemented over 450 projects for both Russian and international companies, including Sberbank CIB, Heineken Russia, R-Pharm, Sanofi, Bayer, Russian Television and Radio Broadcasting and many others.
The Challenge
Navicon was working on solutions for the pharma and FMCG industries based on Dynamics 365/CRM, they needed a mobile component which could be used to maximize the efficiency and productivity of sales reps in the field. They wanted to ensure real-time information exchange between the representatives and the back office, and also to monitor sales teams’ performance. The mobile solution needed to be highly customizable, work across all major mobile platforms, and be fully functional even without Internet connection.
The Solution
The Resco Mobile CRM app ticked all the boxes, so Navicon decided to incorporate it within its Pharma CRM and FMCG SFA. It is fully compatible with online and on-premises deployments of Dynamics 2011, 2013, 2015, 2016, as well as Dynamics 365. Resco also connects directly to Dynamics utilizing standard Microsoft Web Services – so there’s no middleware that could present additional security concerns. Furthermore, Resco’s configuration tool – Woodford – enables to entirely customize the app and deploy it with a single click across iOS, Android and Windows devices. For Navicon, Resco was a better fit than the default Dynamics 365 mobile app also because it offered more possibilities to tailor the application – not only its functionality, but also its look and feel, allowing to use custom branding across the entire solution.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.

Case Study
Case Study: Pfizer
Pfizer’s high-performance computing software and systems for worldwide research and development support large-scale data analysis, research projects, clinical analytics, and modeling. Pfizer’s computing services are used across the spectrum of research and development efforts, from the deep biological understanding of disease to the design of safe, efficacious therapeutic agents.
.png)
Case Study
Improving Vending Machine Profitability with the Internet of Things (IoT)
The vending industry is undergoing a sea change, taking advantage of new technologies to go beyond just delivering snacks to creating a new retail location. Intelligent vending machines can be found in many public locations as well as company facilities, selling different types of goods and services, including even computer accessories, gold bars, tickets, and office supplies. With increasing sophistication, they may also provide time- and location-based data pertaining to sales, inventory, and customer preferences. But at the end of the day, vending machine operators know greater profitability is driven by higher sales and lower operating costs.

Case Study
Fusion Middleware Integration on Cloud for Pharma Major
Customer wanted a real-time, seamless, cloud based integration between the existing on premise and cloud based application using SOA technology on Oracle Fusion Middleware Platform, a Contingent Worker Solution to collect, track, manage and report information for on-boarding, maintenance and off-boarding of contingent workers using a streamlined and Integrated business process, and streamlining of integration to the back-end systems and multiple SaaS applications.

Case Study
Process Control System Support
In many automated production facilities, changes are made to SIMATIC PCS 7 projects on a daily basis, with individual processes often optimised by multiple workers due to shift changes. Documentation is key here, as this keeps workers informed about why a change was made. Furthermore, SIMATIC PCS 7 installations are generally used in locations where documentation is required for audits and certification. The ability to track changes between two software projects is not only an invaluable aid during shift changes, but also when searching for errors or optimising a PCS 7 installation. Every change made to the system is labour-intensive and time-consuming. Moreover, there is also the risk that errors may occur. If a change is saved in the project, then the old version is lost unless a backup copy was created in advance. If no backup was created, it will no longer be possible to return to the previous state if and when programming errors occur. Each backup denotes a version used by the SIMATIC PCS 7 system to operate an installation. To correctly interpret a version, information is required on WHO changed WHAT, WHERE, WHEN and WHY: - Who created the version/who is responsible for the version? - Who released the version? - What was changed in the version i.e. in which block or module of the SIMATIC PCS 7 installation were the changes made? - When was the version created? Is this the latest version or is there a more recent version? - Why were the changes made to the version? If they are part of a regular maintenance cycle, then is the aim to fix an error or to improve production processes? - Is this particular version also the version currently being used in production? The fact that SIMATIC PCS 7 projects use extremely large quantities of data complicates the situation even further, and it can take a long time to load and save information as a result. Without a sustainable strategy for operating a SIMATIC PCS 7 installation, searching for the right software version can become extremely time-consuming and the installation may run inefficiently as a result.