Automating Processes for Efficiency: A Case Study of MBIE NZ Companies Office
Technology Category
- Sensors - Level Sensors
Applicable Industries
- Buildings
- Finance & Insurance
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Personnel Tracking & Monitoring
- Time Sensitive Networking
Services
- Testing & Certification
- Training
About The Customer
The MBIE NZ Companies Office is a New Zealand government agency that deals with a high volume of calls and transactions daily. The office maintains 22 different registers and assists other countries in doing the same. The office had adopted the ISO 9001 standard, emphasizing the importance of data accuracy and reliability for the futures of businesses and individuals. The office faced challenges in maintaining the ISO 9001 standard and ensuring quality manually, with the task of documenting and tracking every process change being nearly impossible in such a large organization.
The Challenge
The MBIE NZ Companies Office, with a staff of 45, handles 400 calls and 4,000 transactions daily while maintaining 22 different registers. The office had adopted the ISO 9001 standard even before it was mandatory, emphasizing the importance of data accuracy and reliability. However, maintaining the ISO 9001 standard and ensuring quality manually was a significant challenge. Documenting processes from start to finish, including all complexities, was a daunting task. Despite having a team dedicated to keeping information up to date, tracking every process change was nearly impossible in such a large organization. The manual documentation of every process was time-consuming and costly.
The Solution
The Companies Office turned to Nintex Promapp for automation, which allowed for automatic documentation of processes, saving both time and money. The quality assurance team, which previously consisted of five busy staff members, was reduced to two managing the processes. The increased efficiency also came from teams being able to keep their own processes up to date, making the processes more useful as they were built with real on-the-ground knowledge. The system also allowed for different levels of access depending on the sensitivity of the information. For instance, the enforcement team dealing with sensitive information had restricted access, while less-sensitive processes were shared with other organizations and the public. Nintex Promapp also made tracking document changes and versions easier, with every saved change creating a new version of the document.
Operational Impact
Quantitative Benefit
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