Automotive Importer Speeds Customer Service With Sage ERP X3
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Sage ERP X3
Tech Stack
- Enterprise Resource Planning
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Automotive
Applicable Functions
- Discrete Manufacturing
- Logistics & Transportation
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- System Integration
About The Customer
CRP Industries is an importer and high-volume distributor of automotive and industrial products based in Carteret, New Jersey. Its extensive product line spans markets covering automotive replacement parts, high-speed motors, and industrial hoses. The automotive replacement segment is a core business of CRP, servicing customers such as BMW of North America and Volkswagen of America. Although 90 percent of CRP’s business involves importing and distribution, the company also houses automotive and industrial hose shops where extensive kitting and value-added activities are conducted, as well as a motor repair shop. Finished goods are sourced from warehouses in Carteret, Fremont, CA, and Puebla, Mexico.
The Challenge
CRP Industries, an importer and high-volume distributor of automotive and industrial products, was facing challenges with its legacy software system. The system was not allowing the company to keep inventory and service rates in balance, particularly as part numbers and sales volumes increased over the years. The company decided to replace it with a packaged solution. The business drivers for change centered on the company’s desire to improve inventory fill rates while reducing inventory levels, ship orders faster and with greater accuracy, and reduce costs and streamline operations by automating more processes, particularly in the finished goods warehouses.
The Solution
CRP Industries chose Sage ERP X3 as their new enterprise software. Sage ERP X3 offered robust order fulfillment capabilities across sales, picking, shipping, invoicing, and procurement. It also had comprehensive warehouse location management features and automated data collection capabilities that supported key transactions such as physical counts and inventory receipts. Sage ERP X3 also provided production capabilities that were readily scalable to the level of light assembly operations that CRP Industries required. The new system allowed CRP to streamline operations and improve efficiency.
Operational Impact
Quantitative Benefit
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