AWS Partner Story: Stonehenge NYC & Klika Tech – Bringing the Apartment of the Future to Today’s Tenants
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Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Salesforce
- Amazon Web Services (AWS)
- Alexa for Business
- AWS IoT
Tech Stack
- Salesforce CRM
- AWS Cloud
- AWS IoT SDKs and libraries
- Amazon API Gateway
- AWS Lambda
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Building Automation & Control
- Remote Asset Management
- Real-Time Location System (RTLS)
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
- System Integration
About The Customer
Stonehenge NYC and its affiliated companies are a vertically integrated, private real estate group with expertise in investment management, property management, development, design, construction, and leasing. The company is focused on using cutting-edge technology throughout its organization to differentiate itself in the real estate market. Stonehenge NYC aims to modernize rental processes to provide a better tenant experience and build a Digital Native Apartment. The company is leveraging technology to provide a new, digital-first experience for tenants, giving management faster insight into data, and streamlining responses to tenant requests.
The Challenge
Stonehenge NYC, a private real estate group, was facing challenges with its outdated rental approval process and other tenant-related services. The company wanted to differentiate itself in the market by becoming technology-driven to drive efficiencies throughout its entire organization that result in a better customer experience. The team turned to Salesforce, a Customer Relationship Management (CRM) platform leader, to modernize the sales and leasing process. As the company continued to develop its Salesforce application and explore how new technologies, such as Internet of Things (IoT), would be key to its digital transformation journey, it chose to migrate its applications to Amazon Web Services (AWS).
The Solution
Stonehenge NYC partnered with Klika Tech, an AWS Consulting Partner focusing on the Internet of Things (IoT), Big Data, and Data Visualization solutions, to evolve its Salesforce system and adopt AWS technology. Klika Tech built a proof of concept (PoC) to demonstrate what’s possible using Alexa for Business, Salesforce, and AWS IoT. As part of the PoC, AWS IoT monitored the AC in the apartment and controlled it using Alexa. They created a system by which tenants can report service issues via Alexa which are automatically entered into Salesforce, where they can be monitored and addressed by management. In the Stonehenge NYC executive offices, Alexa provides reports to management on their entire building portfolio including move ins/outs by date and location, as well as rental and available apartment statistics.
Operational Impact
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