B Virtual Inc. and Bomgar Revolutionizing the Online Exam Industry
Customer Company Size
Large Corporate
Region
- America
Country
- United States
- Canada
Product
- Bomgar Remote Support
- B Virtual Online Proctoring Services
Tech Stack
- Remote Access Technology
- Webcam Monitoring
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Education
Applicable Functions
- Human Resources
Use Cases
- Remote Collaboration
- Remote Control
Services
- System Integration
- Training
About The Customer
B Virtual is a global leader in live online proctoring services. The company collaborates with higher education institutions to create custom, live, online exam proctoring services. B Virtual’s unique combination of technologies allows students to write their exams from the comfort of their homes online in a live, proctored and secure environment. By partnering with B Virtual, colleges and universities around the world expand their reach by offering education courses in a seamless experience from online learning to online exam writing.
The Challenge
In 2010, a North American college approached B Virtual looking to offer their certification exams online in a proctored environment. The college had students taking online courses but writing paper-based exams. When the semester ended, the student needed to travel to a physical location to write a paper-based exam. The college sought a way for the student to take an online test while ensuring the integrity of the exam session. B Virtual knew they needed a trusted and forward-thinking technology partner offering a scalable, fast-growing solution for their live online proctoring program. They required a versatile technology to remotely log into a student’s computer while they were taking their exam. Having this monitoring ability prevented the student from compromising the integrity of the exam and provided a higher level of reliability to the colleges who were administering the exams.
The Solution
B Virtual partnered with Bomgar to provide a secure and scalable solution for their live online proctoring program. Bomgar allows B Virtual’s Certified Online Proctors to remotely access, view and control a student’s computer or mobile device as if they are standing in the room with them. B Virtual’s proctors use Bomgar technology to monitor the student on a webcam. Proctors have complete system access to ensure the student does not have unauthorized applications running, multiple monitors open or someone else taking the test for them remotely. B Virtual extensively uses the Bomgar canned messaging feature. This feature allows B Virtual proctors to send students predefined consent forms and exam instructions via Bomgar’s chat functionality. Bomgar’s in-depth monitoring capability helps B Virtual deliver on the guarantee of integrity its institutions require. Bomgar’s screen-sharing functionality provides yet another measure of protection. Bomgar’s recording feature means B Virtual can review any session to verify exam integrity.
Operational Impact
Quantitative Benefit
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