Applicable Industries
- Life Sciences
- Pharmaceuticals
Use Cases
- Intrusion Detection Systems
- Tamper Detection
About The Customer
Bachem Holding AG is a Swiss technology company that specializes in the fields of chemistry, biochemistry, and pharmaceuticals. The company is committed to developing innovative products and services for the pharmaceutical and biotechnology industry and research. With a team of 1,100 employees, Bachem is dedicated to pushing the boundaries of science and technology to improve healthcare and medicine. Despite their success, the company was facing a significant challenge with alert fatigue, which was affecting their productivity and efficiency.
The Challenge
Bachem Holding AG, a Swiss technology company operating in the fields of chemistry, biochemistry, and pharmaceuticals, was facing a significant challenge with alert fatigue. The company, which develops products and services for the pharmaceutical and biotechnology industry and research, was receiving over 2,000 alerts over a 30-day period. This overwhelming number of alerts resulted in one member of the IT team spending 15 hours per week sorting through alerts to determine what was of critical status. The excessive alerts were not only time-consuming but also led to a reactive approach to problem-solving, which was inefficient and counterproductive.
The Solution
To address the challenge of alert fatigue, Bachem collaborated with the LogicMonitor account teams to leverage specific features such as Dynamic Thresholds, Root Cause Analysis, and Topology Mapping. These strategic initiatives were aimed at reducing the number of alerts significantly. Dynamic Thresholds were enabled to reduce unnecessary alert storms, while Root Cause Analysis and Topology Mapping were used to quickly identify the root cause of an issue. This solution shifted Bachem's approach from reactive to proactive monitoring, allowing the team to identify and address issues more efficiently and effectively.
Operational Impact
Quantitative Benefit
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