Nintex > Case Studies > BC Ferries Streamlines Policy and Procedure Updates for Smoother Sailing

BC Ferries Streamlines Policy and Procedure Updates for Smoother Sailing

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Technology Category
  • Functional Applications - Transportation Management Systems (TMS)
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Marine & Shipping
  • Transportation
Applicable Functions
  • Logistics & Transportation
Use Cases
  • Autonomous Transport Systems
  • Onsite Human Safety Management
About The Customer
BC Ferries is a transportation company based in Canada. It operates 35 ships and 47 terminals, serving over 20 million people who rely on its services to get them to and from 47 destinations along the British Columbia coast each year. The company's mission is to provide safe, reliable, and efficient marine transportation services that consistently exceed the expectations of its customers, employees, and communities. BC Ferries complies with the latest safety regulations and strives to implement best practices whenever possible, learning from previous situations to enhance safety.
The Challenge
BC Ferries, a major transportation company in Canada, was struggling with a time-consuming and inefficient method of manually revising and distributing paper-based process and procedure information to its 35 ships and 47 terminals. This posed a significant risk as employees might not receive important safety updates in a timely manner. The company was also facing challenges in maintaining up-to-date printed policies and procedures across its vast network. The manual process of updating policies and procedures involved physical sign-offs, leading to version control issues and confusion about who needed to approve which changes. This laborious process was so time-intensive that updates were only provided once or twice a year.
The Solution
To address these challenges, BC Ferries partnered with itgroove to implement an automated approval and publishing system based on the Nintex Platform, SharePoint Server 2010, and Muhimbi. This solution, known as eFleet, went live in January 2012. It integrated Nintex workflows with the Muhimbi PDF Converter for SharePoint tool, which BC Ferries had previously purchased and which includes native support for Nintex. BC Ferries can now use an automated workflow process to combine documents into PDF fields. The solution can process more than 10,000 raw documents in under five hours. The workflow includes more than 340 steps and is used by hundreds of document authors and more than 50 approvers. Employees now have a mechanism for quickly viewing only recently updated information, helping ensure that they remain constantly aware of important safety and regulatory changes.
Operational Impact
  • The implementation of the eFleet solution has brought about significant operational improvements for BC Ferries. The company now has a straightforward way to produce and consume key policy and procedure changes that supports its focus on safety for passengers and staff. The solution has also boosted employee productivity as eFleet is searchable, making it easy for employees to find information. This has not only improved efficiency but also ensured that employees remain constantly aware of important safety and regulatory changes. The automated approval and publishing system has eliminated the confusion and version control issues that were prevalent with the previous manual process.
Quantitative Benefit
  • The solution can process more than 10,000 raw documents in under five hours.
  • The workflow includes more than 340 steps and is used by hundreds of document authors and more than 50 approvers.
  • Had BC Ferries continued on its previous solution path, the company would have spent three times the amount that was invested in Nintex.

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