BEDGEAR Case Study
Customer Company Size
SME
Region
- America
Country
- United States
Product
- NetSuite
- ShipHawk
Tech Stack
- ERP
- Shipping Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Cost Savings
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Retail
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- System Integration
About The Customer
BEDGEAR is a leading performance bedding manufacturer and distributor that provides innovative, high-quality, and sustainable bedding products. The company's product range includes mattress protectors, pillows, and sheets. Founded in 2009, BEDGEAR is committed to sustainability and aims to reduce its environmental impact through its Carbon Neutral Initiative. The company is dedicated to providing products that help its customers have a recovering sleeping experience, preparing them for the day ahead. BEDGEAR operates in the Furniture & Home Furnishings industry and uses NetSuite as its Enterprise Resource Planning (ERP) system.
The Challenge
BEDGEAR, a leading performance bedding manufacturer and distributor, was facing several challenges with its shipping operations. The company was using a shipping software that was not advanced enough to meet their business needs. They were unable to automatically compare carrier rates or transit times, making it difficult to make the best shipping decisions for their customers. Shipping errors were also a significant issue. The company only had one item verification process, which took place when the item was picked. This manual process resulted in infrequent but costly incorrect products being shipped. Another challenge was orders being sent to the wrong address. When an order would come into NetSuite, the team had to manually type or copy and paste the address into a carrier portal, which sometimes resulted in an order being sent to the wrong address. This was not only an inefficient use of time but also resulted in additional costs for reshipping the correct products and negatively impacted customer sentiment.
The Solution
BEDGEAR partnered with ShipHawk to improve its shipping operations and customer experience. ShipHawk provided BEDGEAR with customized shipping workflows and business rules that fit its needs. The company gained visibility into its shipping operations through real-time reporting, which allowed it to identify areas for cost savings and transform its manual shipping processes into a more streamlined, automated operation. One specific benefit was a 92% decrease in the shipping error that involved the incorrect shipping method being used for customer accounts. BEDGEAR also reduced its rate of error by 75% by integrating ShipHawk with NetSuite. This integration automatically synced the correct shipping address from NetSuite to the shipment, eliminating the need for duplicate data entry. BEDGEAR also used ShipHawk’s pack verification functionality to ensure the correct items were picked. This process did not require any manual quality checks at the shipping station. Additionally, BEDGEAR used ShipHawk’s configurable business rules to require a carrier to receive a customer’s signature upon delivery, ensuring the order was delivered to the correct recipient.
Operational Impact
Quantitative Benefit
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