Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Aptean Ross ERP
- Ross ERP Data Collection
- Ross CRM
Tech Stack
- Internet Application Framework
- Web-based infrastructure
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Food & Beverage
Applicable Functions
- Discrete Manufacturing
- Quality Assurance
Use Cases
- Predictive Maintenance
- Inventory Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Berner Food & Beverage is a high-quality contract manufacturer of Swiss cheese for companies like Alpine Lace. Founded as a family-owned business more than 60 years ago, Berner has built a reputation for its premium products. In 1988, after noticing a void in the processed cheese arena, Berner built its first processed cheese plant and began mass producing a private-label cheddar cheese sauce akin to Cheez Whiz. Today, Berner is the dairy industry’s leading private-label manufacturer of premium, processed cheese sauces, spreads and toppings.
The Challenge
Berner Food & Beverage, a leading private-label manufacturer of premium, processed cheese sauces, spreads and toppings, faced several challenges. As a food manufacturer, Berner needed to meet evolving regulatory and customer requirements for food safety and quality. Increased scrutiny from the Food and Drug Administration (FDA), United States Department of Agriculture (USDA) and other government agencies necessitated a proven system to ensure compliance with numerous different regulations, such as the Bioterrorism Act of 2002. In addition, the company needed a broad-reaching technology infrastructure with the flexibility to help the company enter new markets, such as consumer packaged goods, all while supporting Berner’s lean manufacturing practices. As a private-label manufacturer, Berner constantly battles tight margins, necessitating maximum efficiency, visibility and productivity in its manufacturing operations.
The Solution
To successfully manage these challenges, Berner turned to Aptean’s Ross ERP. Ross’ expertise in serving food processors ensured that Ross ERP met Berner’s specific needs such as quality control, regulatory compliance, food safety and profit margin improvement. Ross ERP also provided the technology foundation needed by a rapidly growing private-label manufacturer. Finally, Ross ERP’s focus on mid-market manufacturers and, in particular, small and medium-sized businesses met Berner’s need for a rapid implementation with minimal customization throughout the life of the applications. Berner began its relationship with Ross with the implementation of Ross ERP for its manufacturing operations, quality control, supplier management, financial and regulatory management. Later in the year, the company upgraded the underlying Ross ERP technology foundation to include Ross ERP’s Internet Application Framework, with no disruption to application users. This upgrade provided Berner with a Web-based infrastructure as the standard for all Ross applications, eliminating client-installed software and enabling browser-based access for users.
Operational Impact
Quantitative Benefit
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