RingCentral > Case Studies > BlueAlly Enhances Operational Flexibility with RingCentral

BlueAlly Enhances Operational Flexibility with RingCentral

Applicable Industries

Buildings
Telecommunications

Applicable Functions

Maintenance

Use Cases

Transportation Simulation

Services

System Integration

About The Customer

BlueAlly is a prime source of capacity services for large and mid-sized enterprises. The company helps its clients scale, optimize, and manage IT capacities to reach their business goals. With more than 700 global engagements successfully delivered, BlueAlly excels in managed staffing, converged infrastructure, and consulting solutions. Founded in 1999, the company is headquartered in Tysons Corner, Virginia, and employs more than 300 people. BlueAlly is a preferred partner for many companies, owing to its expertise and commitment to delivering high-quality services.

The Challenge

BlueAlly, a leading provider of capacity services for large and mid-sized enterprises, was facing significant challenges with its legacy on-premise PBX system. The system was not only costing the company thousands of dollars per year in maintenance fees, but it was also proving to be difficult from an administrative perspective. Adding a new user to the system was a complex process that required familiarity with the system. Programming the phone and setting up the voicemail was a time-consuming task. The company was in dire need of a solution that could streamline these processes, reduce costs, and improve overall operational efficiency.

The Solution

BlueAlly decided to switch to RingCentral, a cloud-based phone system that offered a range of features designed to enhance flexibility and mobility. The new system made it easy for employees to access their voicemails via email, reducing the call traffic to the receptionists. The auto attendant feature further streamlined call management, while the individual conference bridge made scheduling conference calls a breeze. The system also simplified internal communication with direct-dialing via extension, particularly for remote employees. With RingCentral, setting up a new user became a matter of minutes, significantly reducing the administrative burden.

Operational Impact

The switch to RingCentral has significantly improved BlueAlly's operational efficiency and flexibility. The new system has not only reduced costs but also simplified administrative tasks, freeing up valuable time for the team to focus on more strategic initiatives. The ability to easily access voicemails via email and the auto attendant feature have streamlined call management, reducing the burden on receptionists. The individual conference bridge has made scheduling conference calls easy, enhancing collaboration among team members. Furthermore, the system has improved connectivity for remote employees, making it easy for them to stay connected with the team, regardless of their location.

Quantitative Benefit

Reduced maintenance costs by thousands of dollars per year by switching from a legacy PBX system to RingCentral.
Significantly reduced the time required to set up a new user from several hours to just 5 minutes.
Enabled easy access to voicemails via email, reducing call traffic to receptionists.