Celonis > Case Studies > BP's Digital Transformation Journey: Leveraging IoT for Process Mining Excellence

BP's Digital Transformation Journey: Leveraging IoT for Process Mining Excellence

Technology Category

Analytics & Modeling - Process Analytics
Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Mining
Oil & Gas

Applicable Functions

Procurement
Product Research & Development

Use Cases

Process Control & Optimization

Services

System Integration

About The Customer

BP is a global enterprise operating in the oil and gas industry. With hundreds of diverse processes spanning countless business units and domains, the company was seeking to standardize its operations and discover procurement inefficiencies. As part of a broader digital transformation plan, BP built out its Center of Excellence (CoE) and leveraged Celonis, a process mining tool, to visualize and streamline its processes. The company also partnered with Celonis for co-innovation projects, implementing features like Action Engine and Task Mining to automate tasks and improve efficiency.

The Challenge

BP, a global enterprise in the oil and gas industry, was faced with the challenge of standardizing hundreds of diverse processes across numerous business units and domains. The company had a clear vision of what it wanted its processes to look like, a state it referred to as its 'happy path', but identifying where existing processes were deviating from this path was proving difficult. The company was also looking to discover procurement inefficiencies as part of a broader digital transformation plan. The challenge was to visualize all the differences between processes that had been lifted and shifted into GBS, understand how to streamline them, and bring them in line with the happy path.

The Solution

BP built out its Center of Excellence (CoE) and leveraged Celonis, a process mining tool, to visualize and streamline its processes. The CoE team used Celonis to visualize the potential impact of proposed process changes early in the transformation process. This helped to secure the right senior sponsorship and ensure that the right resources were made available for every project. BP also partnered with Celonis for co-innovation projects, implementing features like Action Engine and Task Mining. Action Engine was used for smart receipting, transforming a manual chase into an automated process. Task Mining was used to break down specific time-consuming tasks like invoice processing, filling in all the manual gaps and pushing a big funnel of innovation and automation into the team.

Operational Impact

The implementation of Celonis and the establishment of the CoE led to significant operational improvements for BP. The company was able to visualize the differences between processes, streamline them, and align them with their 'happy path'. The use of Celonis also enabled the visualization of the potential impact of proposed process changes early in the transformation process, helping to secure senior sponsorship and resources for projects. The co-innovation partnership with Celonis led to the implementation of features like Action Engine and Task Mining, which automated tasks and improved efficiency. This has helped BP to improve their ways of working and the end outcome of their processes.

Quantitative Benefit

BP was able to visualize the potential impact of proposed process changes early in the transformation process.
BP transformed a manual chase into an automated process using Action Engine, improving time efficiency.
Task Mining was used to break down specific time-consuming tasks like invoice processing, revealing that it takes an average of 27 minutes.