Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Leasing Finance Automation
- Supply Chain Visibility
Services
- System Integration
About The Customer
John S. Connor is a global logistics company based in Glen Burnie, MD, USA. The company offers a range of services including Transport Services, Customs Brokerage, Project Cargo, Trade Consulting, and Vessel Agency. With over 100 employees, John S. Connor is committed to delivering high-quality logistics solutions to its customers. However, the company was struggling with its legacy TMS, which was causing integration issues and impacting customer service. The company needed a solution that could bridge the technology gap and meet its customers at their level of technological sophistication.
The Challenge
John S. Connor, a global logistics company, was facing significant challenges due to its reliance on a legacy transportation management system (TMS). The outdated system was causing difficulties in integrating with customers who were using more modern systems. This lack of integration was impacting the company's ability to provide timely visibility to its customers. The situation was further complicated by the varying levels of technological sophistication among their customers. Some customers had their own internal development teams, others relied on external supply chain integration partners, while some had no technological support at all. John S. Connor had previously attempted to work with another integration partner, but progress was slow and customer service was being adversely affected.
The Solution
John S. Connor found the solution to their integration challenges in Chain.io, a company with expertise in supply chain management and the ability to bridge generational software gaps. Chain.io was able to bring in the right team to manage the integration projects, ensuring a smooth transition from the legacy system to the new one. They were also able to deliver an excellent customer experience, not only to John S. Connor but also to their other partners along the global supply chain. The solutions used included Agent Operations, Customs Operations, Accounting Automation, Freight Operations, and Master Data Automation.
Operational Impact
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.

Case Study
Airport SCADA Systems Improve Service Levels
Modern airports are one of the busiest environments on Earth and rely on process automation equipment to ensure service operators achieve their KPIs. Increasingly airport SCADA systems are being used to control all aspects of the operation and associated facilities. This is because unplanned system downtime can cost dearly, both in terms of reduced revenues and the associated loss of customer satisfaction due to inevitable travel inconvenience and disruption.

Case Study
IoT-based Fleet Intelligence Innovation
Speed to market is precious for DRVR, a rapidly growing start-up company. With a business model dependent on reliable mobile data, managers were spending their lives trying to negotiate data roaming deals with mobile network operators in different countries. And, even then, service quality was a constant concern.

Case Study
Digitize Railway with Deutsche Bahn
To reduce maintenance costs and delay-causing failures for Deutsche Bahn. They need manual measurements by a position measurement system based on custom-made MEMS sensor clusters, which allow autonomous and continuous monitoring with wireless data transmission and long battery. They were looking for data pre-processing solution in the sensor and machine learning algorithms in the cloud so as to detect critical wear.

Case Study
Cold Chain Transportation and Refrigerated Fleet Management System
1) Create a digital connected transportation solution to retrofit cold chain trailers with real-time tracking and controls. 2) Prevent multi-million dollar losses due to theft or spoilage. 3) Deliver a digital chain-of-custody solution for door to door load monitoring and security. 4) Provide a trusted multi-fleet solution in a single application with granular data and access controls.

Case Study
Vehicle Fleet Analytics
Organizations frequently implement a maintenance strategy for their fleets of vehicles using a combination of time and usage based maintenance schedules. While effective as a whole, time and usage based schedules do not take into account driving patterns, environmental factors, and sensors currently deployed within the vehicle measuring crank voltage, ignition voltage, and acceleration, all of which have a significant influence on the overall health of the vehicle.In a typical fleet, a large percentage of road calls are related to electrical failure, with battery failure being a common cause. Battery failures result in unmet service agreement levels and costly re-adjustment of scheduled to provide replacement vehicles. To reduce the impact of unplanned maintenance, the transportation logistics company was interested in a trial of C3 Vehicle Fleet Analytics.

Case Study
3M Gains Real-Time Insight with Cloud Solution
The company has a long track record of innovative technology solutions. For example, 3M helps its customers optimize parking operations by automating fee collection and other processes. To improve support for this rapidly expanding segment, 3M needed to automate its own data collection and reporting. The company had recently purchased the assets of parking, tolling, and automatic license plate reader businesses, and required better insight into these acquisitions. Chad Reed, Global Business Manager for 3M Parking Systems, says, “With thousands of installations across the world, we couldn’t keep track of our software and hardware deployments, which made it difficult to understand our market penetration.” 3M wanted a tracking application that sales staff could use to get real-time information about the type and location of 3M products in parking lots and garages. So that it could be used on-site with potential customers, the solution would have to provide access to data anytime, anywhere, and from an array of mobile devices. Jason Fox, Mobile Application Architect at 3M, upped the ante by volunteering to deliver the new app in one weekend. For Fox and his team, these requirements meant turning to the cloud instead of an on-premises datacenter. “My first thought was to go directly to the cloud because we needed to provide access not only to our salespeople, but to resellers who didn’t have access to our internal network,” says Fox. “The cloud just seemed like a logical choice.”