Cairocart Enhances Customer Support with Verloop.io’s Generative AI Copilot for Support
Customer Company Size
Mid-size Company
Region
- Africa
Country
- Egypt
Product
- Verloop.io’s Generative AI Copilot for Support
- AI-Tone Adjustment
- AI-Expand
- AI-Rephrase
- AI-Summary
Tech Stack
- Generative AI
- Conversational AI
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Generative AI
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- E-Commerce
Services
- Software Design & Engineering Services
- System Integration
About The Customer
CairoCart is an integrated electronics store based in Egypt, founded in 2015 by Sherif Ashraf and Ayman Magdy under the parent company Cairo Cart. With a commitment to delivering a distinctive shopping experience, CairoCart is dedicated to providing its customers with a hassle-free shopping experience, offering assistance with product queries and resolution. The company is focused on ensuring customer satisfaction by providing high-quality products and exceptional customer service. CairoCart has emerged as a leading e-commerce platform in Egypt, with a diverse range of products and an easy-to-use online platform, making it the go-to destination for electronics shoppers.
The Challenge
Cairocart faced a significant challenge in handling the high influx of customer queries. With a high-density customer base, maintaining high levels of customer satisfaction was difficult due to the overwhelming flow of queries. The company implemented Verloop.io’s conversation AI solution across various customer-facing platforms like WhatsApp, Instagram, Website, and Facebook. The solution automated personalized responses to most repetitive queries, resulting in significant relief to the support team. However, for complicated queries, the chat had to be transferred to agents, who struggled to collate customer data and respond promptly. As a result, Cairocart wanted a solution enabling its agents to respond swiftly to complex queries.
The Solution
Verloop.io’s Gen AI tools, Copilot for Support including AI-Tone Adjustment, AI-Expand, and AI-Rephrase, enabled Cairocart to automate personalized and coherent responses to customer queries, resulting in improved response times and customer satisfaction. The AI-Tone Adjustment feature helped the support team analyze customer sentiments and adjust the tone of the responses accordingly, leading to more positive interactions. AI-Expand and AI-Rephrase enabled agents to provide more in-depth and accurate responses to complex queries. The AI-Summary feature allowed agents to quickly summarize long customer conversations, enabling them to provide faster resolutions to queries. Cairocart’s adoption of Verloop.io’s conversational AI solutions resulted in a significant reduction in the burden on the support team and improved customer satisfaction levels.
Operational Impact
Quantitative Benefit
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