Celigo > Case Studies > CallOne, Inc. Streamlines Operations with Celigo Automation

CallOne, Inc. Streamlines Operations with Celigo Automation

Celigo Logo
Applicable Industries
  • Retail
  • Telecommunications
Applicable Functions
  • Procurement
Use Cases
  • Time Sensitive Networking
Services
  • System Integration
About The Customer
Call One, Inc. is a provider of business communications and collaboration technologies. The company serves thousands of organizations across multiple industries, including contact centers, financial, insurance, cable/media/tv, telecommunications, hospitality, transportation/shipping, healthcare, pharmaceutical, education, and government agencies. They operate across the United States, with headquarters in Cape Canaveral, Florida. The company was using an older ERP system and had added SAP Ariba and NetSuite to improve workflows, but still faced challenges with manual data entry and product information management.
The Challenge
Call One, Inc., a provider of business communication and collaboration technologies, was struggling with the manual management of their financials, including order fulfilment information and transactions. The company was using an older ERP system and had added SAP Ariba and NetSuite to improve workflows. However, they still needed a solution to connect these systems and enable automatic data interchange. The company was dealing with a high volume of orders from many clients, leading to extended work hours for employees. They also faced challenges in managing and updating product information for thousands of products on their website. This was a time-consuming process that required a significant amount of manual input.
The Solution
Call One, Inc. turned to Celigo, a comprehensive integration platform, to automate their product feeds and streamline their operations. Celigo enabled the company to connect NetSuite with SAP Ariba and other productivity applications, allowing for automatic data interchange. This significantly reduced the need for manual data entry and allowed employees to focus on other tasks. The automation of product information management also made it easier for the company to manage and update information for thousands of products on their website. With Celigo, the company was able to manage all their websites effectively with a lean ecommerce team. When issues arose, they could be resolved quickly and efficiently.
Operational Impact
  • The implementation of Celigo had a significant impact on Call One, Inc.'s operations. The automation of many processes allowed the company to reallocate resources to better serve their customers. The company prides itself on its customer service, particularly its phone support, and the automation provided by Celigo allowed them to focus more on this aspect of their business. The reduction in manual data entry also led to a decrease in errors and made it easier to manage and update product information. When issues did arise, they could be resolved quickly, improving the overall efficiency of the company's operations.
Quantitative Benefit
  • Reduced the number of account executives needed per big account from six to one
  • Significantly reduced the time required to manage complex products and pricing for thousands of products across 70 different customer sites
  • Enabled the management of all the company's websites with a lean ecommerce team of three

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

Related Case Studies.

Contact us

Let's talk!
* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.