Calltech
Product
- Qlik
Impact Metrics
- Customer Satisfaction
- Revenue Growth
Technology Category
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Telecommunications
Applicable Functions
- Sales & Marketing
Use Cases
- Process Control & Optimization
About The Customer
Calltech is a provider of computer telephony integration and media management solutions. They serve customers who need to manage and analyze data from their contact centers. The company aims to provide cutting-edge solutions to its customers, enabling them to go beyond traditional operational contact center management KPIs. They strive to offer solutions that are user-friendly and can be quickly adopted by their customers.
The Challenge
Calltech, a provider of computer telephony integration and media management solutions, was facing the challenge of providing its customers with the ability to report beyond traditional operational contact center management KPIs. They needed a solution that would allow their customers to drill down, analyze, and understand their data. Additionally, they wanted to retain their cutting-edge position in the market without diverting resources to build a solution that already exists in the market. They also wanted a solution that would be user-friendly and would be quickly adopted by their customers.
The Solution
Calltech decided to embed Qlik, a data visualization and analytics solution, into their offerings. This allowed them to provide their customers with the ability to report beyond traditional operational contact center management KPIs, empowering them to drill down, analyze, and understand their data. By leveraging Qlik, they were able to retain their cutting-edge position without diverting resources to build a similar solution. The user-friendly design of Qlik also facilitated swift customer adoption.
Operational Impact
Quantitative Benefit
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