Camunda > Case Studies > Camunda BPM at Generali Insurance Germany

Camunda BPM at Generali Insurance Germany

Customer Company Size

Large Corporate

Region

Europe

Country

Germany

Product

Camunda BPM

Tech Stack

JavaEE

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Productivity Improvements

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Services

System Integration

About The Customer

Generali Infrastructure Services S.c.a.r.l. provides innovative IT infrastructure services for companies of the international Generali Group. Core competencies are the development of customer-oriented solutions as well as stable and efficient operation of IT infrastructure services, i.e. servers, networks, telephone / call center, workplace environments and mobile solutions. The company employs around 1,000 people and belongs to Assicurazioni Generali S.p.A. and in addition to the German branch has offices throughout Italy, France, Austria, Hungary and the Czechia. Since 2013, Generali Deutschland has used Camunda BPM to orchestrate, automate, and integrate private and public cloud services for the provision of IT infrastructure services.

The Challenge

In 2010, Generali Infrastructure Services introduced a monolithic cloud solution to provide IT services such as servers or platforms on demand. However, integration with the existing IT service management system and non-automated services was difficult and required considerable adjustments to the cloud solution. Complex processes could only be mapped rudimentarily in a proprietary process control system. The organizational and technical integration was very difficult in terms of operation and maintenance. For this reason, in late 2013 they decided to take an integrated approach to providing an integration platform with a focus on automation by means of business process management and a service-oriented architecture in the infrastructure services area.

The Solution

Generali Infrastructure Services decided to utilize the company’s existing experience with JavaEE and opted for an open source alternative. They chose Camunda BPM due to its lively community and an instantly usable and modern front-end to start processes and integrate manual tasks. The technical integration capabilities of any external services should not be limited by proprietary technologies, but actively support broad expandability. Furthermore, they wanted support for enterprise customers from the producer. The significant challenge was to migrate the results achieved in three years of project work with the monolithic cloud solution to a new environment within a few weeks. The aim was to replace the existing architecture with a lean, service-oriented architecture and to present previously missing escalations through manual tasks.

Operational Impact

Within four weeks, the first infrastructure services in Germany could be carried out via self-service on the new orchestration solution.
The traceability and transparency provided by process modeling and automatic process documentation led to a high level of acceptance in all of the departments involved.
The troubleshooting effort required within the orchestration was significantly reduced.
The integration of manual tasks enabled automation within processes to be increased continuously, whereby the initial planning and implementation expenses were reduced.
Partial automation and short release cycles mean processes can be delivered to customers early and developed in an evolutionary way.

Quantitative Benefit