Cape Fear Community College: Effectively Supporting a Growing Campus Community
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Bomgar B200
- Dell KACE
- UltraVNC
Tech Stack
- Remote Support Technology
- IT Systems Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Education
Use Cases
- Remote Collaboration
- Remote Control
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Cape Fear Community College is a vibrant educational institution located in Wilmington, North Carolina. The college has approximately 11,000 students and offers associate degrees in fine arts, science, general education, and applied science, as well as diploma and certificate programs. The college's mission is to help students achieve their educational goals, whether they are getting a head start on a bachelor’s degree, training for a new career, improving current job skills, or taking classes for personal enjoyment. The college has been growing substantially over the past four years, with the construction of several new buildings.
The Challenge
Cape Fear Community College in Wilmington, North Carolina, has been experiencing substantial growth over the past four years, with the construction of several new buildings. The college's IT technicians were facing challenges in providing efficient tech support to the growing campus community. They were either traveling in person to user locations on campus or using UltraVNC to provide remote support. However, the remote support team experienced repeated problems with latency when using the UltraVNC tool. This led to inefficiencies and time-consuming processes, as technicians had to physically travel to different parts of the campus to provide support.
The Solution
The college decided to implement the Bomgar B200 appliance to provide a more reliable remote support solution. The Bomgar solution was easy to use and had none of the latency issues previously experienced with UltraVNC. It allowed the IT support team to quickly support users across campus, including a new campus building that would require 45 minutes of travel time to reach. The Bomgar solution also integrated natively with the Dell KACE IT systems management solution, enabling the remote support reps to launch Bomgar sessions and features from within the KACE dashboard. This further enhanced efficiencies. The college also used Bomgar's Embassy feature to enable vendors to access their systems through Bomgar, while controlling their access to other systems and auditing their activities with session recordings.
Operational Impact
Quantitative Benefit
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