Samsara > Case Studies > Cardinal Plumbing Enhances Fleet Operations with Samsara Solutions

Cardinal Plumbing Enhances Fleet Operations with Samsara Solutions

Customer Company Size

SME

Region

America

Country

United States

Product

Samsara Vehicle Gateways
Samsara Dash Cams

Tech Stack

Live GPS Tracking
Dynamic Routing & Dispatch

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Brand Awareness
Customer Satisfaction
Productivity Improvements

Technology Category

Networks & Connectivity - Cellular
Sensors - GPS
Automation & Control - Supervisory Control & Data Acquisition (SCADA)

Applicable Industries

Professional Service

Applicable Functions

Field Services
Logistics & Transportation

Use Cases

Driver Performance Monitoring
Fleet Management
Remote Asset Management

Services

System Integration

About The Customer

Cardinal Plumbing, established in 2013, serves the Northern Virginia community by providing comprehensive plumbing services. Over the years, the company has expanded its offerings to include heating and cooling services, reflecting its commitment to meeting the diverse needs of its customers. Starting with a modest fleet of 10 vehicles, Cardinal Plumbing has grown to operate 14 vehicles, demonstrating its rapid growth and success in the industry. The company is dedicated to delivering high-quality service and ensuring customer satisfaction, which has been a driving force behind its investment in advanced fleet management solutions.

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The Challenge

Cardinal Plumbing faced the challenge of managing a growing fleet while ensuring operational efficiency and maintaining a high level of customer service. With the expansion of their services to include heating and cooling, the need for a robust fleet management solution became even more critical. The company needed a way to gain real-time visibility into their fleet operations, streamline maintenance processes, and protect their brand reputation by promoting safe driving practices among their technicians.

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The Solution

To address their challenges, Cardinal Plumbing implemented Samsara's vehicle gateways and dash cams across their fleet of 14 vehicles. This all-in-one platform provided immediate insights into vehicle location, driver behavior, and maintenance needs. The live GPS tracking feature enabled dynamic dispatching of technicians for emergency requests, significantly improving response times and operational efficiency. Additionally, the routing tools helped optimize routes, reducing travel time and fuel consumption. The dual-facing dash cams played a crucial role in promoting safe driving practices. By capturing footage of both the road and the driver, these dash cams helped protect the company and its drivers from liability in case of accidents. This not only enhanced safety but also contributed to maintaining the company's brand reputation.

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Operational Impact

The implementation of Samsara's solutions provided Cardinal Plumbing with real-time visibility into their fleet operations, allowing for more efficient management and quicker response to customer needs.
The dynamic routing and dispatch capabilities enabled the company to handle emergency requests more effectively, improving customer satisfaction.
The dual-facing dash cams promoted safe driving practices, reducing the risk of accidents and protecting the company from potential liabilities.
The insights gained from the vehicle gateways and dash cams helped streamline maintenance processes, ensuring that the fleet remained in optimal condition.
Overall, the use of Samsara's solutions contributed to enhanced operational efficiency, better customer service, and a stronger brand reputation for Cardinal Plumbing.

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Quantitative Benefit

Expanded fleet from 10 to 14 vehicles.

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