Cargotec: Supporting the Globe for a World-Wide Enterprise
Customer Company Size
Large Corporate
Region
- Europe
- America
- Asia
Country
- Finland
- China
- Germany
- India
- Ireland
- Malaysia
- Norway
- Poland
- Spain
- Sweden
- United Kingdom
- United States
Product
- Bomgar
- Bomgar’s Atlas Technology
Tech Stack
- Remote Support Solutions
- IT Service Management Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Marine & Shipping
- Transportation
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Remote Asset Management
- Remote Control
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Cargotec is a leading provider of cargo handling integrated solutions and services. Its products are present in every major cargo hub worldwide and are used in ships, ports, terminals, distribution centers, heavy industry and in on-road load handling. With approximately 11,000 professionals and operations in more than 100 countries, Cargotec’s mission is to grow its business through strong customer focus. The company’s corporate base is located in Helsinki, Finland with production facilities located in China, Finland, Germany, India, Ireland, Malaysia, Norway, Poland, South Korea, Spain, Sweden, the United Kingdom and the United States. Its customers include leading global and local businesses in a wide range of industries.
The Challenge
Cargotec, a leading provider of cargo handling integrated solutions and services, had a scattered approach to remote support and realized the need to standardize on a single solution. The company had approximately 30 IT support desk representatives and 90 local IT personnel located around the globe to serve more than 7,500 users in its many local branches. Prior to obtaining Bomgar, the organisation used a number of different remote support solutions. The type of issues fielded by Cargotec’s IT support team include helping users who have trouble connecting to the corporate network or are experiencing problems using its Citrix applications.
The Solution
Cargotec decided to standardize on Bomgar for remote support. The company initially deployed three Bomgar appliances to handle its global operations. In order to streamline the management of its licenses, the company later upgraded to Bomgar’s Atlas Technology. Atlas is designed for large-scale geographic deployments of Bomgar, using a single site across multiple appliances that form nodes of a cluster. Because the administration is primarily performed on a master appliance, the cluster configuration has minimal administrative impact. Bomgar’s robust file transfer capability is another feature Cargotec’s IT support team appreciates. During a session, representatives can transfer, delete or rename files or entire directories both to and from the remote computer.
Operational Impact
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