Case Study City of Oxnard, California
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- FleetFocus
Tech Stack
- Database Management
- Real-time Data Processing
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Real-Time Location System (RTLS)
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Located about an hour northwest of Los Angeles, the City of Oxnard, California has grown from a sleepy agricultural community to a thriving city with over 200,000 residents. Oxnard is the largest city in Ventura County and is home to two large U.S. Navy bases, as well as many diverse industrial and commercial developments. Oxnard has the only deep water port between Los Angeles and San Francisco and is a major transportation hub for Amtrak and Greyhound. With so much to offer, including fertile soil, beautiful beaches and a temperate climate year round, it is easy to understand Oxnard’s appeal. As the city has grown, the city’s fleet has grown as well. Oxnard’s Fleet Services Division is responsible for acquisition, disposal, fueling, maintenance, and repair of the City’s $34 million vehicle and equipment fleet. The fleet is comprised of over 900 vehicles and maintained by 32 technicians.
The Challenge
As the city of Oxnard, California grew, so did its fleet. The city’s Fleet Services Division is responsible for acquisition, disposal, fueling, maintenance, and repair of the City’s $34 million vehicle and equipment fleet. The fleet is comprised of over 900 vehicles and maintained by 32 technicians. Prior to 2004, the city was relying on a homegrown database with paper work orders. This system was inefficient and lacked historical data. The technicians were also responsible for researching and ordering parts, which was a time-consuming process that took away from their main task of maintaining the fleet vehicles.
The Solution
The City of Oxnard became an AssetWorks customer in 2005 and through the deployment of FleetFocus they transitioned to a paperless shop. Fleet Services deployed FleetFocus with InfoCenter and kiosks on the shop floor for technicians to interact with the system in real-time. Three years later the shop moved from shared workstations to individual laptops for each technician, which allows the technician to work in real time, capturing vehicle information and reporting the labor for each task. In addition, the laptops allow the technicians immediate access to diagnostic data that comes directly from the vehicles onboard computer. Once the issue has been diagnosed, the technician is able to add to his work order on the spot, in real-time, with no lost time awaiting his turn at the kiosk.
Operational Impact
Quantitative Benefit
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