Case Study: Luxury Apparel & Accessories Retailer
Customer Company Size
Large Corporate
Country
- Worldwide
Product
- Chargeback
Tech Stack
- SaaS
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Revenue Growth
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Apparel
- Retail
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Fraud Detection
Services
- Cloud Planning, Design & Implementation Services
About The Customer
The customer is a world-renowned and award-winning provider of luxury accessories and ready-to-wear apparel, with a global annual revenue surpassing $4 billion. The company produces a wide range of products, including men’s and women’s clothing, purses, footwear, watches, jewelry, eyewear, and fragrances. The company has experienced unprecedented growth in both its physical locations and e-commerce volume, leading to an influx of transactions and a surge of disputes.
The Challenge
The luxury apparel and accessories company was experiencing unprecedented growth in both physical locations and e-commerce volume. With this growth came an influx of transactions and a surge of disputes. By early 2015, the company faced a dilemma: should they expand and adjust to manage customer disputes with manual processes, or find an automated dispute management solution to streamline the process? Managing disputes manually would require the creation of a new department, and all of the hiring, training, and onboarding required to furnish said department. With the EMV liability shift deadline growing ever closer, the team knew they couldn’t gain the expertise needed before disputes became an even bigger problem.
The Solution
The company sought out an automated dispute management solution with long-standing industry knowledge and experience. They chose Chargeback, a SaaS-based, technology-driven solution that could integrate into the company’s brick-and-mortar and e-commerce payment technology stacks effortlessly. Chargeback gave the company immediate access to over a decade of industry knowledge and streamlined automation, resulting in more recovered revenue. With Chargeback, the company could access detailed reporting with time to spare before the EMV liability shift deadline. This allowed the company to record valuable data surrounding brick-and-mortar EMV compliance and take purposeful steps to reduce EMV-related disputes.
Operational Impact
Quantitative Benefit
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