Case Study: Merieux NutriSciences
Customer Company Size
Large Corporate
Country
- China
- France
- Italy
- Netherlands
- Poland
- Portugal
- Spain
- Turkey
- United States
Product
- Intellect Platform
Tech Stack
- Cloud-based Workflow Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Food & Beverage
Applicable Functions
- Quality Assurance
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Mérieux NutriSciences is a global company dedicated to helping other companies find practical solutions to food safety, quality, and nutrition challenges throughout the supply chain. With 50 years of experience, they work with many well-known food and beverage companies. Mérieux NutriSciences operates in 22 countries, runs about 100 accredited laboratories worldwide, and employs about 7,000 people. The company is recognized for its commitment to ensuring consumer protection and brand reputation in the food and beverage industry.
The Challenge
Merieux NutraSciences, a global food testing company, was struggling with its paper-based system. The manual handling of documents was not only time-consuming but also made it difficult to find specific documents among the piles of binders. The company also needed a system to manage its four-step training process. As the company grew, the paper system became increasingly problematic. It was difficult to collect data for end-of-month reports, different labs had different versions of customer methods, and reports were only shared locally, not globally. Preparing for audits was a major challenge as documents were scattered across binders, desks, computers, and lab drawers. The company estimated that manually updating the paper-based system took up about 5,600 hours a year in the North American Network alone.
The Solution
Intellect provided the solution that Mérieux NutriSciences was looking for. They updated the company's Training Management system to meet all its requirements. Training was now done through Intellect workflows, with notifications sent to trainers and trainees at the start of a training session. The system kept track of each stage of the training process. Intellect also provided a Document Control system, which became the repository for all customer methods and an important tool for auditors. In addition, Intellect developed a custom application for Mérieux NutriSciences, integrating with global CRM software for customer complaints and creating complex workflows for notifications and process steps.
Operational Impact
Quantitative Benefit
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