Fastpath > Case Studies > Case Study: Time Management Training Client

Case Study: Time Management Training Client

Customer Company Size

Large Corporate

Region

America
Asia
Europe

Country

United States
Japan
United Kingdom

Product

Fastpath Assure
Audit Trail
Segregation of Duties

Tech Stack

Microsoft Dynamics 365 for Finance & Operations
ERP Systems
Cloud-based Systems

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Cost Savings

Technology Category

Platform as a Service (PaaS) - Application Development Platforms
Application Infrastructure & Middleware - API Integration & Management
Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Education
Professional Service

Applicable Functions

Business Operation
Human Resources

Use Cases

Supply Chain Visibility
Cybersecurity
Inventory Management

Services

System Integration
Software Design & Engineering Services
Training

About The Customer

The customer is a leading provider of time management training and assessment services for organizations and individuals across the globe. As a publicly traded company with more than 100 direct and partner offices in more than 160 countries and territories, they must have the same level of expertise and commitment to excellence in their own internal operations. The customer is committed to helping organizations achieve transformative, lasting results. This not only requires a staff of experts in leadership, execution, productivity, trust, sales performance, customer loyalty, and more; but also a robust and efficient internal operation system.

The Challenge

The customer, a leading provider of time management training and assessment services, was operating on older technology ERP for many years which was stable and had been doing the job adequately, thanks to the 90s mentality of, “If you need it to do something else, customize it.” But, as everyone who has worked with customized software knows, there comes a time when heavy customizations outlive their usefulness. The customer selected and was in the midst of implementing Microsoft Dynamics 365 for Finance & Operations (D365FO), a cloud-based ERP system, which would put the company on the path to transformation, handling complex processes and those processes brought over by previous mergers. And true to the company’s culture of going beyond “good enough,” employees had very high expectations about ensuring a quality customer experience. This event spurred the search for an audit trail tool, as the company’s current solution (HelpSystems) did not have an offering for D365FO.

The Solution

The customer's IT Audit Manager set aggressive goals: She wanted not only to bring the company’s audit technology up to speed along with the ERP system, but she wanted to ensure future audits came as close to a “non-event” as possible. Specifically, she wanted to have a new tool in place by the end of the fiscal year. More importantly, she wanted to be able to say there were no high- or medium-risk issues found in the audit, and with only a few low-risk issues. These were aggressive goals, but being a publicly traded company, there was a great deal at stake—so those goals were important. Whichever tool she selected had to meet Sarbanes Oxley (SOX) requirements – and FAST. Strong recommendations from the company’s IT general control auditors who reported their other clients were very happy with Fastpath Assure®—along with agreement from the company’s external auditors— prompted her to consider Fastpath as an option.

Operational Impact

The customer was able to significantly reduce the hours of her audit because auditors trust the information that comes out of Fastpath.
The customer has been so happy with Fastpath that her company has installed it in their UK office and has upgraded from the on-prem version of Fastpath to the hosted environment in the Japan office.
Fastpath worked with the customer and her company to structure and re-structure contracts to accommodate growth in other offices. That has paved the way to continued growth and use of the new ERP system and Fastpath in their offices around the world.

Quantitative Benefit