Catholic Cemeteries Association Streamlines Communication with RingCentral’s Cloud Business Solution
Applicable Industries
- Buildings
- Telecommunications
Use Cases
- Inventory Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
The Catholic Cemeteries Association (CCA) is a non-profit organization based in northeast Ohio. Founded in 1893, the association incorporates 18 cemeteries, with the oldest dating back to 1849. The CCA operates out of eight office locations and employs 160 people. The organization was using outdated phone systems across its offices, which were independently hosted and managed. The systems had limited functionality and vendor support, making communication between sites challenging. The IT director, Andrew Babic, was tasked with finding a solution to replace these archaic systems.
The Challenge
The Catholic Cemeteries Association (CCA), a non-profit organization based in northeast Ohio, was grappling with an outdated and inefficient phone system. Each of the eight offices associated with the CCA was operating its own phone system, with traditional phone lines and multiline phones. These systems were not only hosted separately, requiring independent management and payment, but also lacked the capability to unite them. The systems were old, nearing the end of their life, and had limited functionality, making communication between sites difficult. Vendor support was scarce due to the age of the parts, with only used parts available. The IT director, Andrew Babic, was faced with the challenge of replacing these archaic systems, with replacement estimates ranging between $35,000 and $75,000 upfront for equipment and installation.
The Solution
In search of a more cost-effective and efficient solution, Andrew turned to cloud solutions. RingCentral emerged as a market leader, offering a significantly less expensive setup cost. The organization decided to implement RingCentral at one of its offices initially. Andrew received the phones and was guided by a RingCentral technician on how to set up preferences and extra features. The new system allowed for easy call transfers between locations, and Andrew was able to set up departments and direct calls accordingly. Sequential calling was set up to ring several phones simultaneously. The system also enabled calls to be routed directly to the cell phones of employees working in the field. The administrative control provided by RingCentral simplified management and allowed for changes to be made 'on the go'.
Operational Impact
Quantitative Benefit
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