CBIZ Navigates Diverse Application Landscape With iWay BPA Suite
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- iWay Business Proccess Automation Suite
- iWay Service Manager
- iWay SQL Server adapter
Tech Stack
- Oracle
- Microsoft SQL Server
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Professional Service
Applicable Functions
- Human Resources
- Business Operation
Use Cases
- Process Control & Optimization
Services
- System Integration
- Training
About The Customer
CBIZ is one of the foremost professional services companies in the U.S., providing a comprehensive range of outsourced business services, products, and solutions to help organizations manage their finances, employees, and technology. Its offerings include accounting, employee benefits, property and casualty insurance, retirement plans, and more. The company has a small IT team of 33 home-based staff members and 52 field technicians supporting 6,000 employees across 140 offices. Over the years, the company followed an enterprise software strategy that included purchasing best-of-breed software applications for human resources (HR), customer relationship management (CRM), time and billing, scheduling, and other key operations. These applications rely on relational databases, such as Oracle and Microsoft SQL Server, to store and share information.
The Challenge
CBIZ, a professional services company in the U.S., provides a comprehensive range of outsourced business services, products, and solutions to help organizations manage their finances, employees, and technology. Over the years, the company followed an enterprise software strategy that included purchasing best-of-breed software applications for human resources (HR), customer relationship management (CRM), time and billing, scheduling, and other key operations. These applications rely on relational databases, such as Oracle and Microsoft SQL Server, to store and share information. However, the organization’s small IT team struggled to integrate those systems cohesively. CBIZ had difficulty creating a uniform, high-quality data store that ensured accuracy and minimized manual data entry and auditing procedures.
The Solution
CBIZ solved these challenges by creating a custom integration engine powered by Business Process Automation (BPA) software from iWay Software, a division of Information Builders. iWay powers a BPA hub called Navigator, and links these information systems as part of a mature data management strategy called source-of-truth. The entire process of transforming, exchanging, updating, and validating data as it is loaded into this hub and distributed to other applications is completely managed by iWay. iWay eliminated the need to create point-to-point interfaces for more than 1,000 bidirectional points of data sharing, dramatically reducing development and maintenance efforts. Additionally, Navigator has improved information accuracy and integrity, while increasing the productivity of the company’s data-entry personnel.
Operational Impact
Quantitative Benefit
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