GPS Insight > Case Studies > Cedar Management Enhances Billing and Scheduling with GPS Insight

Cedar Management Enhances Billing and Scheduling with GPS Insight

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)
Sensors - GPS

Applicable Industries

Buildings
Telecommunications

Applicable Functions

Maintenance
Procurement

Use Cases

Inventory Management
Vehicle Telematics

About The Customer

Cedar Management Inc. is a property management company based in Minnesota, USA. The company works with thousands of homeowners, tenants, home association boards, and investors to service townhomes, condominiums, cooperatives, and single-family communities. Currently, the company oversees more than 4,000 units at 75 association properties, 1,100 residential rental units, and 24,000 square feet of office space. The company needed a better reporting system for its maintenance and financial information, as the service management solution it was using had limited capabilities.

The Challenge

Cedar Management Inc., a property management company in Minnesota, was facing challenges with its reporting system for maintenance and financial information. The service management solution they were using had limited capabilities and was not able to generate comprehensive reports showing revenue and billing for different property owners. The company also needed work orders that would include detailed information such as location, service request, completion date, technician’s name, and billing amount. The company oversees more than 4,000 units at 75 association properties, 1,100 residential rental units, and 24,000 square feet of office space, making the need for an efficient reporting system crucial.

The Solution

Cedar Management opted for FieldAware by GPS Insight, a comprehensive cloud-based field service management solution, after extensive research. FieldAware uses modern web and mobile technologies that allow organizations to manage service requests, scheduling, dispatching, invoicing, and reporting efficiently. The solution enabled Cedar Management to create a status report for property owners, track maintenance needs, and simplify its work order process. Managers could generate their own work orders that go directly to the technicians, and upon job completion, the technician sends a report back to the manager who can immediately generate an invoice. FieldAware is built to work on any platform (iOS, Android or Windows) and on any device, meaning Cedar Management didn’t have to invest in new hardware.

Operational Impact

The implementation of FieldAware has brought about significant operational improvements for Cedar Management. The company can now generate customized reports that meet their specific needs, providing invaluable information for field technicians and helping the company keep track of real-time schedules and maintenance needs for each of their customers. The work order process has been simplified, with managers able to generate their own work orders that go directly to the technicians, making for a much quicker, more seamless process. The solution is also paperless, contributing to environmental sustainability. Furthermore, FieldAware can be tailored to the company, allowing for flexibility and adaptability to specific challenges.

Quantitative Benefit

20% increase in billing productivity
Reduced time spent on billing from a couple of hours a day to a simple click of a button
Ability to generate detailed reports by job type and revenue, technician hours or other parameters chosen